OTB Lead

Presque Isle Downs, Inc.; Westwego (LA); On-site; USD 35,000 - 45,000; Full time

Job summary

Presque Isle Downs, Inc. is seeking a supervisory professional who will oversee operations within the OTB. This role involves managing hourly staff, ensuring compliance with operational procedures, and maintaining equipment functionality.

The ideal candidate should possess strong customer service skills, be able to perform mathematical computations, and hold relevant experience of 1-3 years. Must be at least 21 years old and able to obtain necessary licenses.

Qualifications

• Ability to read, analyze and interpret common documentation.
• Ability to write and present information to management.
• Ability to perform normal mathematical computations.

Responsibilities

• Handles all aspects of customer relations.
• Directs, schedules and supervises all hourly staff.
• Ensures all equipment is in working order.

Skills

Supervisory skills

Customer service

Mathematical competencies

Education

1-3 years of experience

Must be 21 years or older

Job description

JOB SUMMARY

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

EDUCATION AND EXPERIENCE

1-3 years of experience. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Must be 21 years or older. Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.