OTB Lead

Churchill Downs Incorporated; Westwego (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Churchill Downs Incorporated operates Fair Grounds Race Course and OTB & Casinos in New Orleans. This role oversees each operating department within the OTB, ensuring adherence to the business plan, policies, procedures and applicable laws and ordinances.

The position requires supervising hourly staff, maintaining equipment, posting race programs and results, and supporting marketing promotions while ensuring compliance with procedures and company policies.

Qualifications

• 1-3 years of experience in customer service or supervisory roles.
• Must be 21 years or older and able to obtain 3610 and Racing License from Louisiana Racing Commission.
• Ability to supervise multiple departments and ensure compliance.

Responsibilities

• Handles all aspects of customer relations.
• Directs, schedules and supervises all hourly staff.
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance.
• Posts daily programs and results (video poker and pari-mutuels).
• Ensures compliance of all operational procedures and personnel policies.
• Assists in executing marketing promotions at the facility.
• Accurately counts, balances and prepares shipments of large amounts of cash.
• Interfaces with facility manager promoting a harmonious relationship.
• Performs other related duties as assigned.

Skills

Customer service

Supervisory experience

Cash handling

Regulatory compliance

Team leadership

Job description

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Property: Fair Grounds Race Course Slots OTB & Casinos

Pay Range:

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

JOB SUMMARY

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

EDUCATION AND EXPERIENCE

1-3 years of experience. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Must be 21 years or older. Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.