OTB Lead

Churchill Downs Incorporated; Kenner (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Churchill Downs Incorporated, located in New Orleans, seeks a supervisory professional to oversee all operating departments within the OTB & Casinos framework. The role requires directing hourly staff, ensuring compliance and maintaining equipment readiness, while supporting marketing promotions and safety procedures.

Must be 21+, able to obtain required Louisiana racing licenses, and bring 1–3 years of customer service and supervisory experience to a dynamic entertainment environment.

Qualifications

• 1-3 years experience in supervisory or hospitality operations.
• Ability to supervise multiple departments and ensure policy compliance.
• Strong cash handling, security awareness and safety procedures.

Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures daily that equipment within the facility is in working order and arranges repairs or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager to promote harmony
• Assists with facility safety and security; food safety and emergency procedures
• Recruits hourly staff and recommends hiring decisions
• Trains, coaches and motivates hourly staff and decisions affecting terms of employment
• Performs other related duties as assigned

Skills

Customer service

Staff supervision

Cash handling

Regulatory compliance

Communication

Job description

Select how often (in days) to receive an alert:

Property: Fair Grounds Race Course · Slots · OTB & Casinos

Pay Range: 15

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

JOB SUMMARY

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

REQUIRED SKILLS AND ABILITIES

Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.

Must be 21 years old.

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

EDUCATION AND EXPERIENCE

1-3 years of experience

Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.