OTB Lead

Churchill Downs Incorporated; Meraux (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated is seeking a supervisor to oversee all operating departments within the OTB at the Fair Grounds. The role requires oversight of staff, maintenance coordination and compliance with policies while supporting marketing efforts.

The ideal candidate will have strong customer service skills, experience supervising hourly staff, and the ability to manage cash handling and daily program postings in a fast-paced gaming environment.

Qualifications

• Knowledge of principles and processes for providing customer service.
• Ability to read, analyze and interpret common documentation.
• Ability to supervise hourly staff and manage duties.
• Ability to respond to inquiries or complaints from team members or regulators.

Responsibilities

• Supervise each operating department within the OTB per business plan and policies.
• Direct, schedule and supervise all hourly staff.
• Ensure equipment is working and coordinate maintenance.
• Post daily programs and results for video poker and pari-mutuels.
• Ensure compliance with procedures and personnel policies.
• Assist with marketing promotions at the facility.
• Oversee cash handling and shipments of large amounts of cash.

Skills

Customer service

Staff supervision

Cash handling

Operations coordination

Tools

Computer

Telephone

Copier

Job description

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Property: Fair Grounds Race Course · Slots · OTB & Casinos

Pay Range: 14-16

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

JOB SUMMARY

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

REQUIRED SKILLS AND ABILITIES

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

Computer, telephone and copier.

EDUCATION AND EXPERIENCE

Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1-3 years of experience

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds.

Job-related environmental factors

(e.g. casino [excessive noise, second-hand smoke], job is performed outside [possible weather extremes], etc.):

(standing, walking lifting, sitting, etc. Be specific in quantities of time and/or limits e g. "must be able to stand for duration of shift" or "must be able to lift and carry up to 25 pounds regularly throughout shift):

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.