OTB Lead

Churchill Downs Incorporated; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Churchill Downs Incorporated's Fair Grounds in New Orleans seeks a hands-on supervisor who can oversee every operating department within the OTB. You will manage customer relations, direct hourly staff, and ensure daily cash handling and program postings are accurate.

The role requires 1–3 years experience, strong knowledge of safety, compliance, and event promotions, with a focus on coordinating maintenance, training, and staff development in a busy gaming venue.

Qualifications

• 1-3 years of experience.
• Knowledge of customer service principles and processes.

Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures equipment is in working order and arranges repairs
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance with procedures and policies
• Assists in marketing promotions at the facility
• Counts, balances and ships large cash amounts
• Interfaces with the facility manager for harmony
• Assists with safety, security and emergency procedures
• Recruits hourly staff and recommends hires
• Trains and mentors hourly staff; advises on promotions or transfers
• Performs other related duties, as assigned

Education

1-3 years of experience

Knowledge of customer service principles and processes

Job description

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

JOB SUMMARY

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

REQUIRED SKILLS AND ABILITIES

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

EDUCATION AND EXPERIENCE

1-3 years of experience.

Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.