OTB Lead

Presque Isle Downs, Inc.; Kenner (LA); On-site; USD 17,047 - 24,280; Full time

Job summary

Presque Isle Downs, Inc. in Kenner, Louisiana, is looking for a supervisory role responsible for overseeing operations at the Off-Track Betting facility. You will handle customer relations, supervise staff, and ensure compliance with operational procedures.

The ideal candidate will have 1-3 years of experience, be at least 21 years old, and must be able to obtain a Racing License. This position involves the ability to carry out essential functions including staff training and equipment management.

Qualifications

• Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.
• Ability to read, analyze and interpret common documentation.
• Knowledge of principles for providing excellent customer service.

Responsibilities

• Handles all aspects of customer relations.
• Directs, schedules and supervises all hourly staff.
• Ensures equipment within the facility is in working order.

Skills

Customer relationship management

Staff supervision

Problem-solving

Mathematical computations

Education

1-3 years of experience

Job description

America's second oldest horse racing track, the Fair Grounds has been a New Orleans staple since 1852. We are a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Located in New Orleans, Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

Pay Range: 15

JOB SUMMARY

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

REQUIRED SKILLS AND ABILITIES

Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.

Must be 21 years old.

Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

EDUCATION AND EXPERIENCE

1-3 years of experience

Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.