OTA Deployment Systems Engineer (Scale & Automation)

Amazon Inc.; Redmond (WA); On-site; USD 129,000 - 175,000; Full time

Job summary

Amazon Leo is seeking a Systems Engineer to operate and improve the OTA rollout process that delivers software updates to millions of Customer Terminals in the field. You’ll be hands-on with every release—preparing rollout plans, monitoring deployments, triaging field issues, and ensuring CTs across hardware variants receive the right updates safely.

Ideal candidates thrive in operational environments where attention to detail and methodical execution impact customer experience.

Qualifications

• Experience automating, deploying, and supporting large-scale infrastructure.
• Proficiency in one or more modern languages (Python, Ruby, Golang, Java, C++, C#, Rust).
• Strong Linux/Unix experience and CI/CD pipelines.

Responsibilities

• Execute OTA rollouts end-to-end, preparing rollout plans, configuring device targeting and eligibility rules, staging deployments, and monitoring progress through GA.
• Manage variant-aware rollout execution, ensuring each CT hardware variant and firmware branch receives compatible updates in the correct sequence.
• Monitor fleet health during rollouts, tracking success/failure rates, device telemetry, and key health indicators, and escalating anomalies per established runbooks.
• Triage deployment failures and stalled updates, diagnosing root causes and coordinating resolution with firmware and operations teams.
• Maintain and improve rollout runbooks, SOPs, checklists, and go/no-go decision criteria.
• Manage fleet segmentation, maintaining canary groups, beta rings, and hold-back cohorts, and updating cohort definitions as the fleet evolves.
• Build and maintain operational dashboards and reports for rollout status, fleet coverage, and update adoption metrics.
• Automate repetitive operational tasks, scripting rollout preparation, health checks, and reporting to reduce manual toil and human error.
• Participate in on-call rotation for OTA operations and contribute to post-incident reviews.

Skills

Automation at scale

Python

Ruby

Golang

Java

C++

C#

Rust

Linux/Unix

CI/CD

Job description

Amazon Leo is seeking a Systems Engineer to operate and improve the OTA rollout process that delivers software updates to millions of Customer Terminals in the field. You’ll be hands-on with every release—preparing rollout plans, monitoring deployments, triaging field issues, and ensuring CTs across hardware variants receive the right updates safely.

Ideal candidates thrive in operational environments where attention to detail and methodical execution impact customer experience.