Technical Support Lead

TechDigital Group; Santa Clara (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a skilled IT/OT Integration Specialist to enhance operational efficiency and security. This role involves integrating IT and OT systems, providing technical support, and driving continuous improvement initiatives. The ideal candidate will possess strong knowledge of industrial control systems and cybersecurity practices. Join a forward-thinking team that values collaboration and innovation, and make a significant impact in a dynamic environment where technology meets operational excellence.

Qualifications

• Relevant degree in IT, Computer Science, Engineering, or related field required.
• Strong knowledge of IT and OT systems, including industrial control systems.

Responsibilities

• Integrate IT and OT systems for seamless operation and data flow.
• Provide technical support for IT and OT systems, resolving issues promptly.

Skills

IT and OT systems knowledge

SCADA

PLCs

MES

Network infrastructure

Problem-solving skills

Communication skills

Leadership abilities

Education

Degree in Information Technology

Degree in Computer Science

Degree in Engineering

Tools

Programming languages

Databases

Job description

1. Integration and Management:
   • Integration of IT and OT systems to ensure seamless operation and data flow.
   • Support the IT/OT infrastructure, including networks, servers, and industrial control systems.
   • Ensure the security and reliability of both IT and OT systems.
2. Support and Troubleshooting:
   • Provide technical support for IT and OT systems, resolving issues promptly to minimize downtime.
   • Troubleshoot and resolve hardware and software problems related to manufacturing equipment and IT systems.
   • Coordinate with vendors and service providers for maintenance and support.
3. Continuous Improvement:

• Implement best practices for IT/OT integration and management.
• Drive continuous improvement initiatives to enhance system performance and efficiency.
• Stay updated with the latest technologies and trends in IT and OT

Qualifications:

1. Education:
   • A relevant degree in Information Technology, Computer Science, Engineering, or a related field is typically required.
2. Skills and Experience:
   • Strong knowledge of IT and OT systems, including industrial control systems, SCADA, PLCs, MES and network infrastructure.
   • Proficiency in programming languages, databases, and software development concepts.
   • Experience in defining MES solution architectures and develops detailed design specifications.
   • Experience with cybersecurity practices and protocols for both IT and OT environments.
   • Excellent problem-solving and troubleshooting skills.
   • Strong communication and leadership abilities to manage cross-functional teams.