OT Incident Support Analyst I

RWE Americas; Austin (TX); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

401(k) match

Paid time off and holidays

Descripción de la vacante

RWE Americas, LLC is seeking an Incident Management Analyst I to provide first-level IT/OT support for operational technology systems. You will document, categorize and resolve low-risk incidents under supervision, escalating complex problems to senior teams as needed.

The role emphasizes learning OT environments, following standard procedures, and contributing to knowledge sharing while ensuring security and compliance in OT operations.

Formación

• Associate degree or equivalent in IT/related field.
• One or more entry-level certifications (e.g., CompTIA A+/Network+/Security+, ITIL Foundation).
• Minimum 1 year of IT experience.
• Minimum 1 year of OT experience or equivalent hands-on industrial/operational environment experience.
• Ability to follow predefined procedures and document incidents clearly.

Responsabilidades

• Provide first-level support for OT systems, applications and devices.
• Record, classify and track incidents per procedures.
• Gather issue details and perform predefined troubleshooting steps.
• Escalate complex issues to senior analysts or specialized teams.
• Maintain accurate incident records and communicate status to users.

Conocimientos

Attention to detail

Written and verbal communication

Customer service skills

Willingness to learn

Follow procedures

Educación

Associate degree in IT/CS/Engineering/Industrial Tech

Herramientas

Diagnostic tools

Incident management systems

Service management platforms

Descripción del empleo

RWE Americas, LLC is seeking an Incident Management Analyst I to provide first-level IT/OT support for operational technology systems. You will document, categorize and resolve low-risk incidents under supervision, escalating complex problems to senior teams as needed.

The role emphasizes learning OT environments, following standard procedures, and contributing to knowledge sharing while ensuring security and compliance in OT operations.