OSS Associate

Sedgwick; Tennessee; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with matching

PTO

Job summary

Sedgwick is seeking an Associate to provide administrative support to the claims department. You will review scanned documents for key data, process emails, and modify documents to correct claim information. The role emphasizes accuracy, adherence to indexing protocols, and meeting production targets.

The position offers a collaborative team environment with opportunities to grow within a renowned claims management company and participate in Sedgwick's quality programs and benefits packages.

Qualifications

• High School Diploma or GED required.
• 1 year of general office experience; claims experience preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office and ability to learn new software.

Responsibilities

• Review scanned documents for key data.
• Research and process electronic mail; modify documents to correct claims information.
• Adhere to indexing protocols and best practices.
• Maintain service level agreements and production goals.
• Support the organization's quality programs.

Skills

Communication skills

PC literate (MS Office)

Analytical skills

Organizational skills

Interpersonal skills

Teamwork

Meeting deadlines

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceOSS AssociatePRIMARY PURPOSE : To provide administrative support to the claims department.ESSENTIAL FUNCTIONS and RESPONSIBILITIESReviews scanned documents for key data.Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.Adheres to Best Practices and follows indexing protocol.Maintains service level agreements and meets production goals.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingHigh School Diploma or GED required.ExperienceOne (1) year of general office experience or equivalent combination of education and experience required. Claims experience preferred.Skills & KnowledgeOral and written communication skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsOrganizational skillsInterpersonal skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 19.00 per hour . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.