OSP Operations and Engineering Manager

Insight Global; Plain City (OH); Presencial; USD 45 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

401(k) after 90 days

Paid time off / sick leave

Resumo da oferta

Insight Global seeks a Manager of OSP Engineering & Operations to lead Ohio fiber engineering efforts and mentor two Operations Technicians. You will be the technical authority for outages, Tier II support, and contractor oversight, shaping standards and constructability.

A hands-on, player-coach approach is required for a fast-paced, on-call environment. Ideal candidates have 12+ years in OSP fiber engineering, experience with large-scale builds, and a proven ability to review designs and

Qualificações

• 12+ years of direct OSP fiber engineering experience.
• Experience leading small engineering, operations, or field teams.
• Experience reviewing contractor designs and enforcing standards.
• Experience managing engineering vendors and contractors.
• Ability to mentor field operations personnel.
• Comfortable in a 24/7 on-call rotation for critical events.

Responsabilidades

• Lead OSP Engineering and Operations activities in the Ohio market.
• Mentor and manage two Operations Technicians.
• Serve as primary technical escalation point for outages.
• Provide Tier II engineering support to multiple teams.
• Establish and enforce OSP engineering standards and best practices.
• Review contractor designs for constructability and routing.
• Collaborate with partners to support fiber expansion.
• Participate in outage response and restoration efforts.

Conhecimentos

OSP Fiber Eng

Outage response

Vendor management

Contractor oversight

Team leadership

Field ops support

Conduit design

Aerial/underground fiber

Engineering standards

24/7 on-call

Technical escalation

Descrição da oferta de emprego

Insight Global is seeking a Manager of OSP Engineering & Operations to lead OSP engineering efforts across the Ohio while managing a team of two Operations Technicians. This individual will serve as the primary technical authority for fiber network engineering, outage response, contractor oversight, and engineering standards. The ideal candidate brings 12+ years of direct OSP engineering experience and is comfortable operating in a player-coach environment where they can lead while remaining hands-on technically. Responsibilities include managing network outages, supporting Tier II engineering escalations, reviewing contractor designs, and providing guidance on fiber network construction and operations.

Compensation: $33/hr - $38/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

REQUIRED SKILLS AND EXPERIENCE

• 12+ years of direct OSP Fiber Engineering experience
• Experience supporting large-scale fiber optic network builds and operations
• Experience leading small engineering, operations, or field technical teams
• Strong understanding of aerial and underground fiber construction methods, conduit design, and network infrastructure
• Experience serving as a technical escalation point during network outages and service-impacting events
• Experience creating, reviewing, and enforcing OSP engineering standards and design practices
• Experience managing engineering vendors and construction contractors
• Ability to review engineering designs and answer complex routing, constructability, and network design questions
• Player-coach leadership style with the ability to mentor and support field operations personnel
• Comfortable participating in a 24/7 on-call rotation for critical network events

NICE TO HAVE SKILLS AND EXPERIENCE

Nice to Have:

• Professional Engineer (PE) License
• Experience working for a telecommunications carrier, fiber provider, or ISP
• Experience leading field operations, network operations, or OSP technical teams
• Experience developing and enforcing OSP engineering standards and best practices
• Experience managing network outages, restoration efforts, and operational escalations

Day to Day:

• Lead OSP Engineering and Operations activities across the Ohio market
• Manage and mentor a team of two Operations Technicians
• Serve as the primary technical escalation point for network outages and service-impacting events
• Provide Tier II engineering support to Operations, Construction, and Network teams
• Establish and maintain OSP engineering standards and best practices
• Review contractor designs and provide guidance on constructability, routing, utility crossings, and conduit utilization
• Partner with engineering, construction, operations, and vendor partners to support fiber expansion initiatives
• Participate in critical outage response and restoration efforts