OS&D Supervisor

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 65,000 - 85,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking an OS&D leader to oversee clerks and drive performance in our OS&D department. You will guide processes, review performance, and coordinate with terminal leadership to resolve freight-related issues.

The role requires strong communication, leadership, and problem-solving skills, with travel as needed to support operations across locations. This is a full-time on-site position with a focus on efficient, accurate operations.

Qualifications

• Ability to interface and communicate with all Pyle personnel and Customers.
• Strong written and verbal communication skills.
• Professional phone etiquette with the ability to relay sensitive information to Customers regarding the condition and location of their freight.
• Scheduling flexibility to meet the needs of the business and handle the workload.
• Strong computer skills.
• Attention to detail, follow through and organization.
• Leadership experience preferred.
• Dock operations experience preferred.
• Traveled required.

Responsibilities

• Managing the OS&D clerks and overseeing the processes of the department.
• Assisting in research and follow-up when business levels require it.
• Clearly communicate processes and expectations for performance.
• Compiling and deliver performance reviews/evaluations; deliver corrective action when necessary.
• Monitoring daily and weekly employee productivity.
• Handling escalated issues when necessary.
• Working with terminal leadership to coordinate efforts to resolve OS&D related matters.
• Conducting daily/weekly conference calls as necessary to facilitate communication among the team and the company and support the efforts to resolve issues timely.
• Providing feedback to leadership on OS&D related trends and issues.
• Providing a weekly report to leadership on department workload and performance.
• Compiling exception reporting data and maintain records for monitoring progress.
• Responding to root cause investigations and reports as necessary.
• Working directly with the Claims Department regarding freight ready for salvage.

Skills

Communication

Leadership

Scheduling

Computer skills

Attention to detail

Dock operations

Travel

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

The responsibilities of the position include, but are not limited to:

• Managing the OS&D clerks and overseeing the processes of the department
• Assisting in research and follow-up when business levels require it
• Clearly communicate processes and expectations for performance
• Compiling and deliver performance reviews/evaluations; deliver corrective action when necessary
• Monitoring daily and weekly employee productivity
• Handling escalated issues when necessary
• Working with terminal leadership to coordinate efforts to resolve OS&D related matters
• Conducting daily/weekly conference calls as necessary to facilitate communicate amongst the team and the company and support the efforts to resolve issues timely
• Providing feedback to leadership on OS&D related trends and issues
• Providing a weekly report to leadership on department workload and performance
• Compiling exception reporting data and maintain records for monitoring progress
• Responding to root cause investigations and reports as necessary
• Working directly with the Claims Department regarding freight ready for salvage

To be qualified for this position, you must possess the following:

• Ability to interface and communicate with all Pyle personnel and Customers
• Strong written and verbal communication skills
• Professional phone etiquette with the ability to relay sensitive information to Customers regarding the condition and location of their freight
• Scheduling flexibility to meet the needs of the business and handle the workload
• Strong computer skills
• Attention to detail, follow through and organization
• Leadership experience preferred
• Dock operations experience preferred
• Traveled required

For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.