OS&D Supervisor

A. Duie Pyle, Inc.; Chester (Delaware County); On-site; USD 70,000 - 90,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking an OS&D Supervisor to manage the OS&D clerks and oversee department processes. The role involves coordinating with terminal leadership, providing performance feedback, and handling escalated issues to ensure timely resolution.

The ideal candidate will have strong written and verbal communication, professional phone etiquette, and leadership experience. Travel is required to support operations across locations within the network.

Qualifications

• Interface and communicate with all Pyle personnel and Customers.
• Strong written and verbal communication skills.
• Professional phone etiquette with the ability to relay sensitive information to Customers.
• Scheduling flexibility to meet the needs of the business and handle the workload.
• Attention to detail, follow through and organization.
• Leadership experience preferred.
• Travel required.

Responsibilities

• Managing the OS&D clerks and overseeing the processes of the department
• Assisting in research and follow-up when business levels require it
• Clearly communicate processes and expectations for performance
• Compiling and deliver performance reviews/evaluations; deliver corrective action when necessary
• Monitoring daily and weekly employee productivity
• Handling escalated issues when necessary
• Working with terminal leadership to coordinate efforts to resolve OS&D related matters
• Conducting daily/weekly conference calls as necessary to facilitate communicate amongst the team and the company and support the efforts to resolve issues timely
• Providing feedback to leadership on OS&D related trends and issues
• Providing a weekly report to leadership on department workload and performance
• Compiling exception reporting data and maintain records for monitoring progress
• Responding to root cause investigations and reports as necessary
• Working directly with the Claims Department regarding freight ready for salvage

Skills

Leadership experience

Communication skills

Phone etiquette

Scheduling flexibility

Attention to detail

Travel required

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

The responsibilities of the position include, but are not limited to:

• Managing the OS&D clerks and overseeing the processes of the department
• Assisting in research and follow-up when business levels require it
• Clearly communicate processes and expectations for performance
• Compiling and deliver performance reviews/evaluations; deliver corrective action when necessary
• Monitoring daily and weekly employee productivity
• Handling escalated issues when necessary
• Working with terminal leadership to coordinate efforts to resolve OS&D related matters
• Conducting daily/weekly conference calls as necessary to facilitate communicate amongst the team and the company and support the efforts to resolve issues timely
• Providing feedback to leadership on OS&D related trends and issues
• Providing a weekly report to leadership on department workload and performance
• Compiling exception reporting data and maintain records for monitoring progress
• Responding to root cause investigations and reports as necessary
• Working directly with the Claims Department regarding freight ready for salvage

To be qualified for this position, you must possess the following:

• Ability to interface and communicate with all Pyle personnel and Customers
• Strong written and verbal communication skills
• Professional phone etiquette with the ability to relay sensitive information to Customers regarding the condition and location of their freight
• Scheduling flexibility to meet the needs of the business and handle the workload
• Attention to detail, follow through and organization
• Leadership experience preferred
• Traveled required

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.