Orthopedics Referrals Coordinator (Day Shift)

Trinity Health Of New England; Waterbury (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Great benefits effective day 1!

Job summary

Trinity Health Of New England Medical Group is seeking a Referrals Representative to join our team in Waterbury, CT. You will coordinate referrals, verify insurance, schedule appointments, and register patients to ensure a seamless patient experience.

The role requires at least two years in a medical office setting, familiarity with Epic EMR is strongly preferred, and excellent communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent; medical/administrative coursework preferred.
• Minimum of two years in a medical office, healthcare scheduling, or billing.
• Experience with Epic EMR strongly preferred.
• Knowledge of medical terminology, insurance verification, referrals, and patient billing.
• Proficiency with Microsoft Office and Windows-based applications.
• Excellent communication, customer service, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Ability to work independently and collaboratively.

Responsibilities

• Processes and maintains the electronic Epic Referrals Work queue prescreening for completeness of information, urgency, and other designated criteria.
• Schedule patient appointments and coordinate complex specialty referral appointments.
• Register patients and verify demographic and insurance information.
• Obtain prior authorizations and pre-certifications as required.
• Collect copays and reconcile daily cash transactions.
• Document accurate patient information and communications in the medical record.
• Schedule hospital procedures, testing, and specialty appointments according to established protocols.
• Resolve patient concerns professionally and efficiently.
• Cross-cover other practice functions as needed to support team operations.

Skills

Medical terminology

Insurance verification

Referral coordination

Patient scheduling

Customer service

Education

High School Diploma or equivalent

Medical/administrative coursework preferred

Tools

Epic EMR

Microsoft Office

Job description

Trinity Health Of New England Medical Group is seeking a Referrals Representative to join our team in Waterbury, CT. You will coordinate referrals, verify insurance, schedule appointments, and register patients to ensure a seamless patient experience.

The role requires at least two years in a medical office setting, familiarity with Epic EMR is strongly preferred, and excellent communication and organizational skills are essential.