Orthopedics Patient Access & Scheduling Specialist

PeaceHealth; Sedro-Woolley (WA); On-site; USD 32,000 - 43,000; Full time

Job summary

PeaceHealth in Washington seeks a Patient Access Representative for Orthopedics on a per diem/relief, variable basis. The role pre-registers patients, verifies insurance, collects payments, and coordinates with scheduling and pre-certification teams to ensure smooth patient flow.

The ideal candidate has medical office or customer service experience, familiarity with CPT/ICD-10 terminology, and strong interpersonal skills to support diverse patient needs.

Qualifications

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Responsibilities

• Pre-registers/registers patients with accurate patient demographic, financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

Skills

Medical Terminology

CPT/ICD-10 Coding

Insurance knowledge

Conflict resolution

Time management

Customer service

Interpersonal skills

Education

High School Diploma or equivalent

1 year of medical office or related customer service experience

Tools

Microsoft Word

Excel

Outlook

Job description

PeaceHealth in Washington seeks a Patient Access Representative for Orthopedics on a per diem/relief, variable basis. The role pre-registers patients, verifies insurance, collects payments, and coordinates with scheduling and pre-certification teams to ensure smooth patient flow.

The ideal candidate has medical office or customer service experience, familiarity with CPT/ICD-10 terminology, and strong interpersonal skills to support diverse patient needs.