Lead Business Systems Analyst

Spectrum Health; Grand Rapids (MI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts directory

Job summary

Corewell Health in Grand Rapids seeks a Business Systems Analyst Lead who acts as a liaison between Marketing, business stakeholders, and Digital Services to translate needs into clear digital solutions. You will guide requirements, mentor teammates, manage escalations, and ensure projects align with consumer experiences and strategic priorities.

This role emphasizes cross-functional collaboration, structured analysis, and timely delivery of enhancements across websites and patient

Qualifications

• Bachelor's Degree or equivalent 5 years of relevant experience in the field.
• Master's Degree or equivalent 7 years of relevant experience including experience formulating and defining systems scopes and objectives.
• Experience in systems development lifecycle including, requirements gathering and design.
• Participant in multiple phases of an integrated system implementation.
• Background in health care, sciences or information systems.

Responsibilities

• Lead business analysis to define system scopes and objectives.
• Document and transfer requirements to development teams.
• Own operational support and create knowledge transfer materials.
• Manage customer relationships and resolve concerns.
• Mentor team members and serve as a go-to expert on business systems.

Skills

Business analysis

Stakeholder management

Mentorship

Education

Bachelor's degree

Master's degree

Job description

Job Summary

In this position, the Business Systems Analyst Lead serves as a liaison between Marketing, business stakeholders and Digital Services teams to translate business needs into clear, actionable digital solutions. The role supports the development and enhancement of capabilities across consumer-facing digital experiences, including websites and patient communications, based on evolving business priorities. This position also partners with stakeholders on outreach and engagement initiatives, helping refine business requests, clarify communication needs and translate requirements into well-defined work that can be efficiently executed by development teams. Success in this role requires strong cross‑functional collaboration, the ability to bring structure and clarity to complex requests, and an understanding of how digital capabilities and communications support consumer and business objectives.

Essential Functions

Aware of the implications of applying new/differing technology to the current business environment, along with an understanding of relevant business or clinical systems and industry requirements, leads the use of research and analysis to define large and/or complex systems scopes and objectives for developing new, or improving existing, information systems. Accountable for business analysis, working with users to define their needs, and then documenting those requirements. Takes ownership of the operational support for assigned systems, including leading the creation of written support documentation and facilitating knowledge transfer between teams and individuals involved in support. Manages and maintains customer relationships, and resolves their concerns. Leads and coaches others in troubleshooting issues with existing systems. Accountable for resolution of implementation and support issues, and leads collaboration with support teams to troubleshoot and resolve escalated incidents and problems, using established IS procedures for problem and situation management. Leads risk assessment and root cause analysis efforts. Effectively communicates to leadership the status and resolution plan for complex technology issues. Remains current with business or clinical requirements and needs, based upon future industry trends and changes and understands the implications for existing technology. Understands both the current and future states of the technology, and is able to define and articulate pros, cons and recommendations to senior leadership. Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence. Seen and used by your team members as a “go to” person for expertise in business systems analysis. May also be seen as an expert in the industry outside of the organization.

Qualifications

• Required: Bachelor's Degree or equivalent 5 years of relevant experience in the field
• Preferred: Master's Degree or equivalent 7 years of relevant experience including experience formulating and defining systems scopes and objectives.
• Experience in systems development lifecycle including, requirements gathering and design.
• Participant in multiple phases of an integrated system implementation.
• Background in health care, sciences or information systems.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On‑demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Primary Location – SITE – Corewell Health Place – 100 Corewell Drive NW – Grand Rapids Department Name – Communications – Corporate Employment Type – Full time Shift – Day (United States of America) Weekly Scheduled Hours – 40 Hours of Work – 8:00 a.m. – 5:00 p.m. Days Worked – Monday to Friday Weekend Frequency – N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not‑for‑profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post‑acute facilities—and Priority Health, a provider‑sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.