Patient Services Representative Internal Medicine

Corewell Health Corporate; Grand Rapids (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Corewell Health in Grand Rapids seeks a Patient Services Representative to join a teaching clinic. You will work closely with supervising physicians and residents, greeting patients, coordinating care, and performing clerical tasks to support daily operations.

The role emphasizes accurate record-keeping, EMR management, and collaboration within a multidisciplinary team to ensure quality patient care and satisfaction.

Qualifications

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields.

Responsibilities

• Orders supplies, stocks exam rooms, closets, and breakroom.
• Monitors for vaccine and medication expirations/ordering.
• Daily point of care checks for clinical equipment and emergency equipment.
• Documents care provided via computer/written patient record in guidelines.
• Greets and communicates with patients and families with care and respect.
• Communicates with health care team to ensure continuity of care and coordination of services.
• Cleans patient environment/work area/equipment and reports malfunctions.
• Performs clerical duties including scheduling, patient communications, and letters.
• Uploads/processing Rightfax documents into EPIC.
• Basic & advanced EMR/Scanning/medical record management.

Education

High School Diploma or equivalent

Job description

Shift and Status

Full time, Monday to Friday, 8:00 a.m. to 4:30 p.m., and no weekends

Job Summary

We are a teaching clinic with resident physicians who practice alongside supervising physicians to improve healthcare through education and research. This partnership allows our physicians to provide quality care to all our patients. The PSR is an essential role to our clinic. The individual will work very closely with the supervising physicians as well as the residents. As a PSR, you play an integral role in the clinic. You are the first and last smile a patient sees in our office. Our patients come from all backgrounds, and each have their own unique and often complex care needs. We serve the underserved and are proud to provide this service to our community.

Essential Functions

• Orders Supplies, stocks exam rooms, closets, and breakroom.
• Monitors for vaccine and medication expirations/ordering.
• Daily point of care checks for clinical equipment and emergency equipment.
• Documents care provided via computer/written patient record in manner consistent with guidelines.
• Greets and communicates with patients and families in a manner consistent with caring and respect.
• Communicates and collaborates with other members of the health care team in order to ensure continuity of care and coordination of services.
• Cleans patient environment/work area/equipment and communicates equipment malfunctions to appropriate personnel.
• Recognizes appropriate and ethical behaviors and identifies resources for resolution as needed.
• Demonstrates high standards of moral and ethical behavior.
• Advocates for privacy, confidentiality, and security of patients, staff, and organizational data.
• Actively participates in safety initiatives and risk mitigating where appropriate and completes all position and safety related competencies on a yearly basis.
• Performs clerical functions, including, but not limited to answering practice phone calls to discuss patient results and coordinate complex care needs, scheduling patient appointments, ordering supplies, generating patient letters, processing, /sorting/assisting with fax and other clinical patient related paperwork.
• Uploading/processing Rightfax documents into EPIC.
• Basic & advanced EMR/Scanning/medical record management.
• Conforms to standard work.
• Prepares schedules, expedites workflows, and performs first level patient relations to help resolve issues and maintain patient satisfaction.
• Utilizes the appropriate software applications to maximize efficiency and effectiveness of office workload.
• Performs/coordinates basic office duties such as sorting/distributing mail, copying, filing, faxing, completing forms.
• Directs and maintains accountability for completion of complex, multi-faceted programs/projects.
• Performs chart abstraction to pull clinical data from a patients chart for review by payer's clinical team.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary Location SITE - Ambulatory Care Building - 275 Michigan St NE - Grand Rapids Department Name Internal Medicine Residency Clinic - Grand Rapids Prof Svcs Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. to 4:30 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people - including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.