Orthopedic Spine Surgical Coordinator

South Texas Spine Hospital; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

South Texas Spine Hospital in San Antonio is seeking a Surgical Coordinator to guide patients through the surgical journey, coordinating procedures with surgeons and facilities, and managing pre-operative instructions and documentation.

The role emphasizes clear communication, accurate EMR documentation, and proactive problem solving to ensure a positive patient experience for patients and families throughout their care journey.

Qualifications

• High school diploma or equivalent.
• Exceptional organizational, communication, and multitasking skills.
• Strong customer service mindset and attention to detail.
• Proficiency with EMR/EHR systems and Microsoft Office applications.

Responsibilities

• Guide patients through the surgical process from initial scheduling through post-operative follow-up.
• Educate patients on pre-operative requirements, testing, imaging, and surgical timelines.
• Ensure patients receive all necessary instructions and documentation before surgery.
• Serve as a trusted point of contact for patients and families throughout their care journey.
• Coordinate orthopedic spine procedures with surgeons, hospitals, ambulatory surgery centers, anesthesia teams, and clinical staff.
• Secure operating room time and align procedures with physician availability and facility resources.
• Coordinate implant, instrumentation, and vendor requirements as needed.
• Manage changes, additions, and updates related to planned procedures.
• Maintain accurate procedural calendars and physician block utilization.

Skills

Organizational skills

Communication skills

EMR/EHR proficiency

Microsoft Office

Customer service mindset

Education

High school diploma

Job description

Why You'll Love Working Here

• Supportive, team-oriented culture with leaders who value your contributions
• Opportunity to make a meaningful impact in patients' lives
• Collaborative environment with highly skilled providers and staff
• Professional development and growth opportunities
• Fast-paced, engaging work where no two days are the same
• A practice committed to excellence in patient care and employee satisfaction

Key Responsibilities

Patient Care Coordination

• Guide patients through the surgical process from initial scheduling through post-operative follow-up.
• Educate patients on pre-operative requirements, testing, imaging, and surgical timelines.
• Ensure patients receive all necessary instructions and documentation before surgery.
• Serve as a trusted point of contact for patients and families throughout their care journey.

Surgical & Facility Coordination

• Coordinate orthopedic spine procedures with surgeons, hospitals, ambulatory surgery centers, anesthesia teams, and clinical staff.
• Secure operating room time and align procedures with physician availability and facility resources.
• Coordinate implant, instrumentation, and vendor requirements as needed.
• Manage changes, additions, and updates related to planned procedures.

Insurance Authorization & Documentation

• Obtain and track payer authorizations and required approvals.
• Ensure all clinical documentation and medical necessity requirements are completed and submitted accurately.
• Maintain complete and accurate records within the EMR and practice management systems.
• Verify procedure details, diagnoses, and supporting documentation prior to surgery.
• Develop positive relationships with patients, providers, facilities, and referring offices.
• Communicate clearly, professionally, and compassionately throughout the surgical process.
• Anticipate and resolve issues proactively to support an exceptional patient experience.

Operational Support

• Maintain accurate procedural calendars and physician block utilization.
• Identify opportunities to improve workflow efficiency and patient access.
• Support practice initiatives focused on quality, growth, and operational excellence.

Qualifications

Required

• High school diploma or equivalent.
• Exceptional organizational, communication, and multitasking skills.
• Strong customer service mindset and attention to detail.
• Proficiency with EMR/EHR systems and Microsoft Office applications.

Preferred

• Previous experience as a Surgical Coordinator or in a surgical specialty practice.
• Experience in orthopedic spine, orthopedic surgery, neurosurgery, or related specialties.
• Knowledge of surgical authorization processes, medical terminology, CPT coding, and ICD-10 coding.
• Familiarity with hospital and ambulatory surgery center workflows.

Our Commitment

We recognize that our people are our greatest asset. We are committed to fostering a workplace where employees feel valued, respected, and empowered to succeed. If you're looking for a rewarding career with a team that genuinely enjoys working together and making a difference in patients' lives, we'd love to meet you.

Our organization is an Equal Opportunity Employer