Customer Excellence Associate Manager - Remote

Stryker; San Jose (CA); Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker is seeking a Customer Excellence Manager in the Western region to build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons. You will partner with Medical Education, Sales and academic centers to design education programs, deliver courses, and drive customer-facing strategies that support surgeon development.

The role emphasizes collaboration across Medical Education, product marketing and sales training, with responsibilities

Qualifications

• Bachelor's degree required.
• 6+ years of work experience required.

Responsibilities

• Manage internal and external resources supporting an overarching strategic direction.
• Develop and manage customer-facing strategy, content and education programs.
• Organize and deliver in-class or virtual courses.
• Identify and analyze Medical Education program metrics to measure effectiveness.
• Develop Medical Education programs while adapting to customer needs and business priorities.
• Build and maintain KOL networks and gather customer feedback.

Skills

Presentation skills

Interpersonal communication

Relationship building

Education

Bachelor's degree

MBA

Job description

Help shape the future of education and surgeon engagement. As a Customer Excellence Manager, you will build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across a dynamic western territory. Acting as a key partner between Medical Education, Sales, and academic centers, you will develop and execute customer engagement strategies that support surgeon development, enhance educational experiences, and create meaningful connections throughout the physician training journey. This highly collaborative role is ideal for a relationship-focused professional who understands the orthopaedic landscape, thrives in front of customers, and is passionate about influencing the next generation of surgical leaders

The preferred candidate will be located in the Western region.

What you will do:

• Manage internal and external resources that supports an overarching strategic direction
• Product and procedural expertise related to HCP education programs
• Understanding and knowledge of key competitive landscape
• Collaborate with key opinion leaders to design educational materials
• Responsible for developing and managing customer‑facing strategy, content and education programs
• Drive team collaboration with broader Medical Education/product marketing/sales training, etc
• Lead Medical Education program coordination, logistics and content delivery
• Organize and deliver in-class or virtual courses
• Identify and analyze Medical Education program metrics to identify effectiveness
• Contribute meaningful input into the strategic direction for Medical Education
• Identify potential areas of opportunity for new investments
• Develop KOL network, VOC and survey to gather customer feedback
• Understand and provide input to training and Medical Education workstreams
• Allocate support and resources to leverage programs
• Develop Medical Education programs while adapting to customer needs and business priorities
• Understand the different communication channel strategies and associated impacts
• Articulate desired communications outcomes consistent with Medical Education strategy

What you will need:

Required:

• Bachelor’s degree required
• 6+ years of work experience required

Preferred:

• MBA preferred
• 3+ years medical device or Medical Education experience preferred
• Orthopaedic experience preferred
• Excellent presentation and interpersonal communications skills

Posted Date: 10/01/2026 This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN: $102,600 - $171,000 USD Annual
• US5: $107,700 - $179,600 USD Annual
• US10: $112,900 - $188,100 USD Annual
• US15: $118,000 - $196,600 USD Annual
• US20: $123,100 - $205,200 USD Annual
• US30: $133,400 - $222,300 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.