Customer Excellence & Surgeon Engagement Leader

Stryker; San Jose (CA); Remote; USD 103,000 - 222,000; Full time

Job summary

Stryker is seeking a Customer Excellence Manager in the Western region to build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons. You will partner with Medical Education, Sales and academic centers to design education programs, deliver courses, and drive customer-facing strategies that support surgeon development.

The role emphasizes collaboration across Medical Education, product marketing and sales training, with responsibilities

Qualifications

• Bachelor's degree required.
• 6+ years of work experience required.

Responsibilities

• Manage internal and external resources supporting an overarching strategic direction.
• Develop and manage customer-facing strategy, content and education programs.
• Organize and deliver in-class or virtual courses.
• Identify and analyze Medical Education program metrics to measure effectiveness.
• Develop Medical Education programs while adapting to customer needs and business priorities.
• Build and maintain KOL networks and gather customer feedback.

Skills

Presentation skills

Interpersonal communication

Relationship building

Education

Bachelor's degree

MBA

Job description

Stryker is seeking a Customer Excellence Manager in the Western region to build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons. You will partner with Medical Education, Sales and academic centers to design education programs, deliver courses, and drive customer-facing strategies that support surgeon development.

The role emphasizes collaboration across Medical Education, product marketing and sales training, with responsibilities