Orthodontic Treatment Experience Coordinator

ADP, Inc.; Eau Claire (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Kristo Orthodontics is seeking a compassionate Treatment Coordinator to join our team. You will work closely with the Orthodontist on patient treatment planning, coordinate sequences, and guide patients through the process from first contact to post-treatment follow-up.

We value empathy, integrity, teamwork, and a commitment to delivering exceptional patient experiences while supporting high-quality dental care.

Qualifications

• 2+ years successful B2C or consultative sales experience, preferred
• Experience in dental, healthcare, or fields requiring a high level of empathy is a plus
• A confident approach and ability to build rapport
• Strong interpersonal, verbal, and written communication skills
• Self-motivation, drive, and initiative
• Proficient with computer and software applications and ability to multi-task.
• Experience with Cloud9 is a plus
• Comfort seeking and receiving coaching and guidance
• Attention to detail and ability to multitask
• Organization and time management skills
• Works well independently and in a team environment

Responsibilities

• Serve as first point of contact for prospective patients/families experiencing dental issues and looking to learn more about our services.
• Prepare patients for exams and post treatment evaluations.
• Present diagnostic records to Orthodontist to help them evaluate and create treatment plan for patients.
• Support prospective patients by thoroughly explaining our services and how they differ from competitors or other alternatives.
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
• Provide patients and families with proper orthodontic care instructions, dental health education and diet recommendations.
• Create a welcoming environment and make patients feel comfortable by interacting and getting to know each patient.
• Coordinateneeded appointments with specialty dental clinics and keep patients' general dentist informed of treatment plans.
• Have ability to empathize and advocate for our prospective patients to take the next step.
• Show confidence and expertise overcoming cost and other common prospective patient objections.
• Act as an ambassador of the Kristo Orthodontics Core Values at all times: Compassion, Knowledge, Teamwork, Integrity, Fun, Gratitude, and Commitment.

Skills

Sales experience

Communication skills

Self-motivation

Tech proficiency

Cloud9

Team player

Job description

Kristo Orthodontics is seeking a compassionate Treatment Coordinator to join our team. You will work closely with the Orthodontist on patient treatment planning, coordinate sequences, and guide patients through the process from first contact to post-treatment follow-up.

We value empathy, integrity, teamwork, and a commitment to delivering exceptional patient experiences while supporting high-quality dental care.