Orthodontic Patient Success Coordinator

Smile Doctors; Algonquin (IL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive salaryplus Bonus Oppor­tun

Medical, dental, vision and life insur

Short and long-term disability

401(k) plan

2 weeks paid time off in your first 12

Discounts on braces and clear aligners

Job summary

Hurley & Volk Orthodontics is seeking a Treatment Coordinator to educate new patients on treatment options, discuss financials, and cultivate strong relationships. You’ll help schedule consultations and keep the treatment pipeline full.

Ideal candidates have at least 1 year in sales or service, strong communication skills, and the ability to build rapport with patients. The role offers a competitive salary with bonus opportunities and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent required; College education preferred.
• Minimum one year experience in sales or other service industry required.
• Bilingual a plus, but not required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.
• Ability to talk to a person, not at a person.

Responsibilities

• Present orthodontic treatment plans, educate the patient on the plan of treatment and overcome objections
• Understand the practice’s policy on working with financials to educate patients on their payment options
• Work pending reports and follow up with potential patients to schedule treatment
• Preparation for patient exams
• Follow up with patients to set up consultations or begin treatment and keep schedules full
• Coordinate patients referred to specialists for care prior to treatment as necessary
• Assist in Local Store Marketing and community events

Skills

Outgoing, approachable, and empathetic

Proactive and adaptable

Excellent written and verbal skills

Education

High School diploma

College education

Job description

Hurley & Volk Orthodontics is seeking a Treatment Coordinator to educate new patients on treatment options, discuss financials, and cultivate strong relationships. You’ll help schedule consultations and keep the treatment pipeline full.

Ideal candidates have at least 1 year in sales or service, strong communication skills, and the ability to build rapport with patients. The role offers a competitive salary with bonus opportunities and a comprehensive benefits package.