Orthodontic Front Office Manager & Billing Lead

Casa Smiles; Miami (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Casa Smiles in Coral Gables, FL seeks an experienced Dental Office Manager / Billing Coordinator to lead front office operations and optimize patient billing processes for an orthodontic practice.

The role focuses on managing daily workflows, verifying insurance, processing claims, coordinating scheduling and treatment plans, supervising front desk staff, maintaining HIPAA-compliant records, and delivering outstanding customer service to our Coral Gables community.

Qualifications

• Minimum 2–3 years of dental or orthodontic office management and/or billing experience.
• Strong knowledge of dental/orthodontic insurance billing, coding (CDT codes), and claims processing.
• Proficiency in dental practice management software (Dolphin, Dentrix, or similar).
• Excellent organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced orthodontic environment.
• Bilingual (English/Spanish) preferred for serving the Coral Gables community.
• Professional, patient-focused demeanor with a commitment to exceptional customer service.

Responsibilities

• Oversee daily front office operations and ensure smooth workflow across the orthodontic practice
• Manage patient billing, insurance claims, and orthodontic treatment contract collections
• Verify insurance eligibility, process claims, and follow up on outstanding balances and EOBs
• Coordinate patient scheduling, appointments, and treatment plan presentations
• Supervise and support front desk staff, providing training and performance guidance
• Maintain accurate patient records and ensure compliance with HIPAA regulations
• Communicate with orthodontists and clinical team to align administrative and patient care goals

Skills

Front office management

Billing & claims

Leadership

Organization

Bilingual (EN/ES)

Tools

Dolphin

Dentrix

Job description

Casa Smiles in Coral Gables, FL seeks an experienced Dental Office Manager / Billing Coordinator to lead front office operations and optimize patient billing processes for an orthodontic practice.

The role focuses on managing daily workflows, verifying insurance, processing claims, coordinating scheduling and treatment plans, supervising front desk staff, maintaining HIPAA-compliant records, and delivering outstanding customer service to our Coral Gables community.