Orthodontic Care Coordinator

Smilebuilderz-LL; Manheim Township (PA); On-site; USD 25,000 - 33,000; Full time

Job summary

Smilebuilderz-LL in Manheim, PA is seeking an Orthodontic Care Coordinator to manage the orthodontic schedule and ensure smooth daily operations. This role emphasizes patient-facing service, coordination with clinicians, and accurate documentation to keep the ortho calendar full and appointments running on time.

You will greet patients, review paperwork, confirm consents, present treatment options and timelines, and support financial arrangements and scheduling.

Qualifications

• Exceptional customer service skills are required.
• Strong communication skills are essential.
• Ability to educate patients about treatment options and timelines.
• Must be self-motivated, able to multitask and adapt to change.
• Proficiency with keyboard and computer tasks; teamwork oriented.

Responsibilities

• Greet all patients on the ortho schedule.
• Review new patient paperwork prior to visit or at visit.
• Confirm all consents are in patient document center before appointment.
• Ensure appointments are scheduled correctly and timely.
• Prepare/review daily schedule and flag concerns to maintain full schedule.
• Present treatment options and timelines to patients; educate on value.
• Discuss financial options and arrange payments.
• Schedule treatments and manage pre-authorization/denials.

Skills

Exceptional customer service

Strong communication

Professional demeanor

Exceptional patient education

Self motivation

Multitasking

Change facilitation

Keyboard/computer skills

Team oriented

Tools

Practice management software

Multi-line phone system

Job description

Description

Smilebuilderz Mission

To develop an elite team of professionals

that set the standard for providing

quality oral healthcare solutions.

Through our consistent professionalism

and effectiveness, we will become admired by

our peers and respected by our patients.

Job Summary:

The Orthodontic Care Coordinator's primary responsibility is to manage the ortho schedule.

Essential Job Functions:

• Greet all patients assigned to the ortho schedule.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial options
• Financial arrangements
• Schedule treatment
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Maintain accurate ASAP list to offer availabilities as needed.
• Patient care follow up.
• Monitor each patient's case and follow up to ensure they are satisfied with treatment provided.
• Provide checkup calls to all emergency and complex cases.

Requirements

Other Functions:

• Assist with other projects and tasks as assigned by the General Manager.
• Policy, procedure, standards and scopes of practice.
• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Machines/Tools/Equipment:

• Basic computer systems and practice management software.
• Multi-line phone system.