Ortho-Pedo Patient Coordinator

Great Expressions; Snellville (GA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Great Expressions in Snellville, GA is seeking an Ortho-Pedo Patient Coordinator to be the first point of contact for patients visiting or calling the practice. You will greet patients, answer inquiries, schedule appointments, and manage patient records with discretion.

The role requires 2-3 years’ receptionist or customer service experience in a dental office, plus 1-2 years in Orthodontics or Pedodontics preferred. A high school diploma is required; healthcare admin training is a plus.

Qualifications

• 2-3 years of proven experience as a receptionist or in a customer service role, in a dental office.
• 1-2 years of experience with Orthodontics or Pedodontics preferred.
• High school diploma or equivalent; healthcare administration training is a plus.

Responsabilités

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering preferences and staff availability.
• Confirm and remind patients about upcoming appointments via phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Verify and update patient insurance information and coordinate with providers.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Respond to patient inquiries via phone, email, or in person about services and policies.
• Maintain cleanliness and organization of the reception area and patient flow.

Connaissances

Customer service

Reception experience

Formation

High school diploma

Description du poste

As a Ortho-Pedo Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 2-3 years of proven experience as a receptionist or in a customer service role, in a dental office
• 1-2 years of experience with Orthodontics or Pedodontics perfered
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

If you are passionate about dental care and have a strong desire to contribute to a patient's oral health journey, we invite you to apply for the Patient Coordinator position. Join our team and help us create beautiful smiles and provide exceptional dental care. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role.

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