Patient Coordinator

Great Expressions Dental Centers; Village of Islandia (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions is seeking a Patient Coordinator to be the first point of contact for patients, greeting them, scheduling visits, and maintaining accurate records. You will handle payments, coordinate with insurance, and support privacy compliance in a busy dental practice.

Primary responsibilities include managing the appointment calendar, answering inquiries, and ensuring a smooth patient experience from arrival to departure. Prior healthcare reception experience is preferred.

Qualifications

• 1–3 years of receptionist or customer service experience, preferably in healthcare.

Responsibilities

• Greet patients warmly and manage the reception area.
• Schedule appointments considering staff availability.
• Verify and update patient information and medical history.
• Maintain patient records in the dental practice management system.
• Process co-pays, deductibles, and other payments.
• Process insurance claims and coordinate with providers.
• Respond to inquiries via phone, email, or in person.
• Ensure privacy and confidentiality of patient records.
• Coordinate with staff to optimize scheduling and patient flow.
• Communicate scheduling changes to patients and staff.

Skills

Customer service

Scheduling appointments

Phone & email communication

Privacy compliance

Education

High school diploma

Tools

Practice management system

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

If you are passionate about dental care and have a strong desire to contribute to a patient's oral health journey, we invite you to apply for the Patient Coordinator position. Join our team and help us create beautiful smiles and provide exceptional dental care.