Patient Coordinator

Great Expressions; Dearborn (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Great Expressions in Dearborn, MI is seeking a Patient Coordinator to greet patients, schedule appointments, manage records, and handle administrative tasks with a focus on customer service. You will work closely with dental staff to ensure a smooth patient flow and positive experience.

The role requires 1–3 years of front-desk or healthcare reception experience and a high school diploma. Experience with a dental practice management system is a plus, and strong communication is essential.

Qualifications

• 1–3 years experience as a receptionist or customer service role, healthcare preferred.
• Strong communication and front-desk greeting skills.
• Ability to schedule, collect payments, and maintain patient records.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Schedule and confirm appointments; manage calendar with staff.
• Maintain patient records and ensure privacy compliance.

Skills

Customer service

Reception duties

Communication

Education

High school diploma

Tools

Practice management software

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

If you are passionate about dental care and have a strong desire to contribute to a patient's oral health journey, we invite you to apply for the Patient Coordinator position. Join our team and help us create beautiful smiles and provide exceptional dental care.