Patient Coordinator

Great Expressions; Michigan; On-site; USD 36,000 - 52,000; Full time

Job summary

Great Expressions in Michigan seeks a Patient Coordinator to be the first friendly face patients meet. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to keep the practice running smoothly.

You will collaborate with hygienists, assistants, and dentists, process co-pays and insurance information, and respond to inquiries by phone, email, or in person. A high school diploma and 1–3 years in a healthcare-reception role are preferred.

Qualifications

• 1–3 years of proven experience as a receptionist or in customer service in a healthcare setting.
• High school diploma or equivalent; healthcare administration certification is a plus.

Responsibilities

• Greet patients and provide a warm welcome at the dental practice.
• Schedule appointments considering patient preferences and staff availability.
• Manage patient records ensuring confidentiality.
• Coordinate with dental staff to maintain an efficient appointment calendar.
• Verify and collect co-pays and other payments from patients.
• Process insurance claims and handle billing inquiries with providers.
• Respond to patient inquiries via phone, email, or in person.
• Maintain reception area and ensure smooth patient flow.

Skills

Customer service

Scheduling appointments

Communication

Office administration

Education

High school diploma

Tools

Dental practice management system

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements

• 1-3 years of proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

If you are passionate about dental care and have a strong desire to contribute to a patient's oral health journey, we invite you to apply for the Patient Coordinator position. Join our team and help us create beautiful smiles and provide exceptional dental care.