Ortho Patient Coordinator

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Cary West Office is seeking a full-time Ortho Patient Coordinator to help keep the schedule on track, manage new appointments, and support billing data entry with compassionate patient communication.

You will balance daily registers, handle co-payments, greet patients professionally, and coordinate with the Office Manager. Dental front desk experience is a plus, HS diploma required, and reliable attendance a must.

Qualifications

• HS Diploma or higher required.
• Strong communication and customer service skills.
• Ability to multi-task and balance priorities in a fast-paced dental office.
• Reliable presence by 7:45 am; 8:00 am clinic opens.

Responsibilities

• Schedule new appointments and manage daily calendar.
• Enter patient data for billing and records.
• Collect co-payments and balance registers daily.
• Check-in and check-out patients with accuracy and empathy.
• Maintain supplies and coordinate with Office Manager as needed.

Skills

Customer service

Multi-tasking

Communication

Organization

Front desk

Education

HS Diploma

Tools

Eaglesoft

Denticon

Job description

Riccobene Associates Family Dentistry is looking for a full-time Ortho Patient Coordinator in our Cary West Office.

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

KEY COMPETENCIES

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.

Essential Requirements

• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental front desk experience is preferred, but not required

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance