Dental Treatment Coordinator (Future Opportunities in the Triangle Area)

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in the Triangle area seeks a Treatment Coordinator who serves as educator, advocate, and financial guide to help patients understand treatment plans, navigate options, and move forward confidently. You will be a key link between clinical care and the business side of the practice, delivering the warm, efficient experience our patients count on.

The role includes leading financial discussions, educating patients on benefits, and supporting front desk tasks

Qualifications

• High school diploma or equivalent.
• Strong written communication and presentation skills.
• Willingness to travel between locations, if needed.
• Ability to balance registers accurately.
• Subject to background screening.

Responsibilities

• Sit down with patients to understand oral health history, concerns, and goals.
• Walk patients through their treatment plan, answering questions and addressing concerns.
• Lead financial consultations for new patients and whenever a new treatment plan is presented.
• Educate patients on their dental benefits and how they apply to treatment.
• Handle insurance billing, payment posting, and claim estimations.
• Greet and check patients in and out before and after treatment.
• Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups.
• Pitch in on general office duties as needed.

Skills

Front office dental

MS Office

Dental insurance billing

Treatment plan knowledge

Fast-paced environment

Communication skills

Education

High school diploma

Tools

Microsoft Office Suite

Dental practice management software

Insurance billing software

Job description

Riccobene Associates Family Dentistry is always interested in connecting with talented Treatment Coordinators throughout the Triangle area. If you enjoy building relationships, helping patients navigate financial options, and making a positive impact on their dental care journey, we'd love to get to know you. By joining our talent network, you'll be among the first to hear about future opportunities that match your skills and career goals.

About The Role

As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

What You’ll Do

• Sit down with patients to understand their oral health history, concerns, and goals
• Walk patients through their treatment plan, answering questions and addressing concerns
• Help patients prioritize treatment and map out a plan for scheduling and payment
• Build genuine trust and rapport with every patient
• Lead financial consultations for new patients and whenever a new treatment plan is presented
• Manage payment options and policies that uphold the practice's financial integrity
• Educate patients on their dental benefits and how they apply to treatment
• Handle insurance billing, payment posting, and claim estimations
• Track dental benefit accounts receivable and follow up on claims to keep payments on time
• Connect patients with outside financing options and explain how they work
• Monitor patient account balances and support the practice's collections process
• Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
• Greet and check patients in and out before and after treatment
• Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
• Pitch in on general office duties as needed

What You Bring

• Previous front office dental experience required
• Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
• Familiarity with dental treatment plans and insurance requirements preferred
• Experience with dental/medical practice management software a plus
• Initiative, dependability, and promptness
• Strong time management and organizational skills to juggle multiple priorities
• Comfort working in a fast-paced environment
• Strong written communication and presentation skills
• Willingness to travel between locations, if needed
• A balance of independent thinking and team collaboration
• Excellent phone skills and clear communication with patients and teammates alike

Requirements

• Ability to reliably arrive in time to support office opening and scheduled business hours
  • Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
  • Subject to background screening consistent with applicable law and job‑related business needs
  • High school diploma or equivalent
  • Customer Service experience
  • Ability to work in a fast‑paced environment and manage competing priorities
  • Ability to balance registers accurately
  • Strong communication skills
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer and organization skills
  • Communicates clearly and professionally with patients and team members in person and by phone
  • Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
  • Dental or medical front desk experience preferred

Benefits

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance