Orlando Operations Manager

People Solutions; Orlando (FL); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking an Operations Manager to enhance client relationships and manage staffing needs within the hospitality sector. This role involves recruiting, onboarding, and ensuring excellent service delivery to clients and candidates alike. You will be responsible for developing recruiting strategies, managing employee relations, and conducting interviews, all while maintaining a high level of customer service. The position offers opportunities for career growth and development, making it an exciting opportunity for those passionate about hospitality and staffing. Join a dynamic team and make a significant impact in a fast-paced environment!

Benefits

Laptop and cell phone

Ongoing training and development

Competitive salary

Career growth opportunities

Car Allowance

Bonus Potential

Qualifications

• Associates or Bachelor’s degree in Business or Hotel Management required.
• Experience in staffing and hospitality industries is preferred.

Responsibilities

• Manage staffing and client relationships in the hospitality sector.
• Develop recruiting plans and ensure timely onboarding of new hires.
• Conduct interviews and manage employee relations issues.

Skills

Communication Skills

Organizational Skills

Bilingual (English and Spanish)

Staffing Industry Experience

Hospitality Industry Experience

Ability to Work in Fast-Paced Environment

Education

Associates or Bachelor’s degree in Business or Hotel Management

Tools

Microsoft Office

Web-Based Applications

Job description

People Solutions is recognized as an industry leader serving over 100 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned People Solutions the trust and respect of the best hotel brands in the business.

People Solutions is currently seeking an Operations Manager to support our office in Orlando, Florida.

This role is responsible to staff clients' open positions within the hospitality industry. The role is responsible for maintaining the client relationship by providing excellent customer service. This role will manage both the client and candidate experience. The position is responsible for recruiting, employee onboarding, and resolving employee relations matters.

Duties and Responsibilities

• Overall implementation and management of the People Solutions workforce management solution.
• Develop recruiting plans and network to proactively fill upcoming and current open needs; visit with channel partners as required; post flyers and signs in the community; support social media recruiting as required.
• Contact customers on a daily basis and assure their staffing needs are achieved; visit properties as required.
• Continue to source for new business in current properties.
• Track Open and filled orders daily and document as required.
• Partner with clients to arrange training for candidates without the needed experience.
• Onboard new hires through training and management.
• Ensure new employees have background checks, drug screens, and other new hire paperwork completed prior to working.
• Conduct and manage interviews for candidates.
• Manage any performance issues or employee relations issues for assignment-based employees in a timely manner.
• Complete daily activity reports and administrative work related to hiring and tracking hours and payroll; complete payroll weekly by required deadlines.
• Ensure all meetings and updates with clients and talent are updated into the system as required.
• Conduct safety meetings and provide training weekly to the property team and document safety training as required.
• Attend property morning meetings regularly.
• Provide excellent customer service through timely follow-up and communication to all clients and employees.
• Complete works compensation incident forms as necessary and partner with the Risk department to move claims to closure.
• Handle tasks and projects as assigned.

Qualifications

• Associates or Bachelor’s degree in Business, hotel management, general studies or equivalent experience.
• Previous experience in the staffing industry required / on-site management.
• Experience in the hospitality industry is highly preferred.
• Bilingual in English and Spanish is preferred.
• High level of communication and organizational skills.
• Ability to work in a fast paced and dynamic environment.
• Use of Microsoft Office and web based applications with basic typing skills.
• Approx. 50-75% travel around the local area.

Eligibility Requirements

• Bilingual in English and Spanish is preferred.
• Must be legally authorized to work in the United States without restriction.
• Must be 18 years of age or older.
• Must be legally authorized to drive in the United States.
• Must have valid car insurance, driver’s license, and reliable transportation that can be used for work purposes.

What We Offer

• Laptop and cell phone.
• Ongoing training and development.
• Competitive salary.
• Career growth opportunities.
• Car Allowance and Bonus Potential.

If you meet the requirements and this job meets your skills and interest, please apply with your resume and your hourly pay desired for consideration. We look forward to meeting you!

People Solutions is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.