Orlando Hybrid: Healthcare Access Auditor & Secret Shopper

Myers and Stauffer; Tallahassee (FL); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid vacation and holidays

Parental leave available

401K with company matching

Tuition reimbursement

Mentor program and professional growth

Job summary

Myers and Stauffer LC in Orlando area seeks a full-time, hybrid Field Survey Specialist to conduct onsite and telephonic assessments of healthcare provider access. Travel up to 60% and occasional Saturdays required.

Remote work when not in the field, with local residency in the Orlando region. You will use survey platforms and call center tools, document findings, and collaborate with the team to improve processes.

Qualifications

• High School diploma or GED required.
• Experience in roles like secret shopper, healthcare compliance, auditing, program integrity, health plan provider/member enrollment, or customer care call center is preferred.

Responsibilities

• Conduct onsite and telephonic surveys to assess healthcare provider availability and accessibility.
• Use survey platform and call center tools.
• Document responses and observations accurately.
• Maintain organized records and reporting timelines.
• Suggest process improvements and provide recommendations for monitoring access to care.

Skills

Organizational skills

Time management

Communication skills

Bilingual English/Spanish

Data entry

Microsoft Office

Reliable transportation

Flexible hours

Education

High School diploma or GED

Tools

Survey platform

Call center tools

Job description

Myers and Stauffer LC in Orlando area seeks a full-time, hybrid Field Survey Specialist to conduct onsite and telephonic assessments of healthcare provider access. Travel up to 60% and occasional Saturdays required.

Remote work when not in the field, with local residency in the Orlando region. You will use survey platforms and call center tools, document findings, and collaborate with the team to improve processes.