Healthcare Secret Shopper

Myers & Stauffer; Orlando (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Vacation and sick time

Paid holidays

401K with company matching

Tuition reimbursement and mentoring

Volunteer time and other programs

Job summary

Myers and Stauffer LC is seeking a Compliance Specialist to support the Network Adequacy team. The role is a full-time hybrid position in the Orlando area with regular local travel and remote work when not in the field.

The specialist will perform onsite and telephonic surveys, evaluate provider directories, and help improve patient access and satisfaction while maintaining detailed records and timely reporting.

Qualifications

• High School diploma or GED required.
• Ability to travel up to 60% of time and work one Saturday per month.
• Strong data entry and MS Office skills (Word, Excel).
• Bilingual in English and Spanish preferred.
• Excellent organizational and time management abilities.
• Reliable transportation and ability to work with minimal supervision.
• Comfort with confidential information and unbiased feedback.

Responsibilities

• Conduct onsite and telephonic surveys to assess provider access.
• Document responses clearly and thoroughly using survey tools.
• Maintain organized records and adhere to reporting timelines.
• Collaborate with team to suggest improvements for access to care.
• Demonstrate professional conduct in field and remote work settings.
• Travel locally up to 60% and support multiple clients as needed.

Skills

Data entry

Organizational skills

Time management

Written communication

Verbal communication

Bilingual English/Spanish

Reliable transportation

Saturday availability

Travel readiness

Independent work with supervision

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel)

Survey platform

Call center tools

Job description

Job Description

This is a full-time hybrid position based in the Orlando area, requiring regular local travel. Candidates must reside within the Orlando area and be comfortable with travel throughout the region. When not in the field, the role offers the flexibility to work remotely. Myers and Stauffer is seeking an observant, detail-oriented, and reliable Compliance Specialist to support the Network Adequacy team. This position involves evaluating adequate health plan provider networks through onsite visits, telephonic surveys of healthcare providers, and assessing the accuracy of provider directories; ultimately helping to improve patient access and satisfaction.

Key Responsibilities

• Conduct onsite and telephonic surveys (as a "secret shopper") to assess the availability, and accessibility of healthcare providers.
• Ability to use survey platform and call center tools.
• Follow review surveys and checklists and fully document responses and observations accurately.
• Maintain detailed, organized records and follow reporting timelines.
• Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care.
• Maintain professional behavior while conducting assessments in both onsite and telephonic settings.
• Additional responsibilities as assigned.

Preferred Qualifications

• Proficiency in data entry tools and Microsoft Office Suite (Word, Excel).
• Strong organizational and time management skills to manage assignments effectively and meet deadlines.
• Strong written and verbal communication skills.
• Bilingual in English and Spanish.
• Reliable transportation to conduct onsite evaluations.
• Ability to work one Saturday per month.
• Ability to travel up to 60% of time based on client and business needs.
• Ability to work flexible hours to accommodate various assignments.
• Ability to work with minimal supervision while fulfilling all obligations.
• Ability to adhere to strict confidentiality guidelines and maintain professionalism.
• Willingness to provide unbiased feedback based on observations rather than personal opinions or biases.
• Familiarity with healthcare networks, provider enrollment processes, and/or patient services.
• Prior experience in any of the following roles: secret shopper, healthcare compliance, auditing, program integrity, health plan provider/member enrollment, customer care call center.

Minimum Qualifications

• High School diploma or GED

About Us

Myers and Stauffer LC is a certified public accounting and health and human services consulting firm, specializing in audit, accounting, data management and consulting services to government-sponsored health care programs (primarily state Medicaid agencies, and the federal Center for Medicare & Medicaid Services). We have 45+ years of experience assisting our government clients with complex health care reimbursement and provider compliance issues, operate 21 offices and have over 900 associates nationwide.

At Myers and Stauffer, you will have a career that is rewarding while also supporting our state and federal government health and human service clients that focus on those in need. We are committed to providing our employees with professional growth and development opportunities, a diverse, dynamic, challenging work environment, and a strong and visionary leadership team. Our firm takes pride in the welcoming and collaborative culture we have throughout our offices. We are always willing to discuss potential flexibility that an employee may need to better suit their work-life wellbeing.

What We Offer

• Health, Dental, and Vision insurance along with other competitive employee benefits for eligible associates
• Vacation time, sick time, and paid holidays
• Paid Parental Leave and available support resources
• 401K with company matching for eligible employees
• Tuition reimbursement, referral bonuses, paid volunteer community service time, mentor program, and a variety of other employee programs and perks
• A combination of technical and leadership development training at each career milestone
• Up to six counseling sessions per year for eligible employees through our Employee Assistance Program

We understand that changing or learning a new industry can discourage strong candidates from applying.