Driver Services Specialist — Dispatch & Support

Circle Logistics, Inc; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Circle Logistics, Inc is seeking a detail-oriented and customer-focused Driver Services Representative in Orlando, Florida. This entry-level role involves coordinating between drivers and customers to ensure seamless operations in freight brokerage. Ideal candidates will have strong communication and problem-solving skills, a high school diploma, and experience in customer service or logistics. Proficiency with Microsoft Suite is essential, and an Associate's degree is preferred. Join a dynamic team dedicated to delivering excellence in customer service.

Qualifications

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics.
• Strong ability to prioritize, organize, and balance competing demands.
• Willingness to learn tracking and tracing systems.

Responsibilities

• Enter new load orders into software systems with accuracy.
• Conduct check calls to track drivers and maintain communication.
• Monitor freight movement and proactively notify customers of delays.
• Respond to driver inquiries with clarity and professionalism.

Skills

Attention to detail

Communication skills

Problem-solving abilities

Time management

Teamwork and collaboration

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Microsoft Suite

Web-based software applications

Job description

Circle Logistics, Inc is seeking a detail-oriented and customer-focused Driver Services Representative in Orlando, Florida. This entry-level role involves coordinating between drivers and customers to ensure seamless operations in freight brokerage. Ideal candidates will have strong communication and problem-solving skills, a high school diploma, and experience in customer service or logistics. Proficiency with Microsoft Suite is essential, and an Associate's degree is preferred. Join a dynamic team dedicated to delivering excellence in customer service.