Orlando B2B Order & Service Specialist

Vaco Recruiter Services

Orlando (FL)

On-site

USD 30,000 - 33,000

Full time

5 days ago

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Job summary

Vaco Recruiter Services in Orlando, FL is seeking a detail-oriented Customer Service Specialist to support order management, customer communications, and issue resolution in a fast-paced B2B environment.

You will serve as the main liaison between customers and internal teams, ensuring orders are processed accurately, shipped on time, and customer concerns are resolved efficiently. Proficiency in Excel and ERP systems is a plus.

Qualifications

Bachelor's degree in Business, Supply Chain, or related field or 3-5 years of relevant experience.
Experience in customer service, order management, logistics, or supply chain environments.
Strong problem-solving, organizational, and communication skills.
Ability to manage multiple priorities and meet deadlines.
Proficiency with Microsoft Office, including Excel.

Responsibilities

Process and manage customer orders from entry through shipment.
Monitor open orders, pricing holds, and delivery timelines.
Serve as the primary point of contact for customer inquiries and issue resolution.
Research and resolve pricing discrepancies, deductions, and order exceptions.
Communicate proactively regarding delays, shortages, and product availability.
Support internal sales and commercial teams with order updates and customer information.
Track service metrics and identify opportunities for process improvement.
Assist with training and mentoring team members as needed.