Origin Agent Destination Agent Specialist

Hilldrup; Stafford Township (NJ); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Hilldrup seeks an Origin Agent/Destination Agent Specialist in Stafford, VA to coordinate origin and destination services for household goods and auto moves. You’ll be the main contact for Unigroup agents and Hilldrup staff, ensuring communications stay clear and timelines are met.

Daily duties include reserving and monitoring services from start to finish, updating customers, and working with internal teams and external partners to deliver reliable service.

Qualifications

• Two to four-year degree preferred.
• Experience in operations coordination, customer service, or logistics, preferably in moving/transportation.
• Familiarity with Unigroup or similar booking systems and billing/pricing processes.

Responsibilities

• Serve as the primary contact for Unigroup booking agency representatives for origin/destination services.
• Reserve, confirm, and monitor requested services following procedures and timelines.
• Liaise with customers to confirm move details and provide updates.
• Represent Hilldrup at industry conferences and events.

Skills

Customer Focused

Communicative

Resilient

Inclusion

People-person

Microsoft Office

Solution-finder

Booking systems

Moving industry knowledge

Billing/pricing knowledge

Education

Two to four-year degree in a relevant field

Tools

Unigroup booking system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Origin Agent Destination Agent Specialist

Full Time Regular Stafford, VA, US

Salary Range: $18.00 To $24.50 Annually

Job Summary:

As the Origin Agent/Destination Agent (OA/DA) Specialist, you’ll be the key point of contact for Unigroup booking agents, coordinating both origin and destination services for household goods and auto moves. You’ll manage all communications between agents, Hilldrup staff, crew members, billing, and customers to ensure every move runs smoothly. Your role includes confirming service requests, sharing agent availability, and responding to pricing inquiries-always following established procedures and timelines.

Each day, you’ll reserve and monitor move services from start to finish, staying ahead of any delays or issues while keeping customers informed and supported throughout the process. Your ability to work closely with both internal teams and external partners will be essential to delivering efficient, reliable service.

You’ll also represent Hilldrup at industry events and conferences, helping you stay current on trends and grow your professional network.

Supervisory Responsibilities:

None

Key Duties and Responsibilities

• Serve as the primary point of contact for Unigroup booking agency representatives regarding origin and destination services for domestic household goods or auto moves.
• Reserve, confirm, and monitor requested services following established procedures and timelines.
• Liaise with customers to confirm move details and provide regular updates.
• Attend industry conferences and events to represent Hilldrup and stay informed of industry trends.

Required Experience/Skills:

Education/Work Experience/Certificates

• Two to four-year degree in a relevant field preferred
• Previous experience in operations coordination, customer service, or logistics preferably within the moving or transportation industry

Skills:

• Customer Focused
• Communicative
• Resilient
• Strive for inclusion of others
• People-person
• Microsoft Office
• Solution-finder
• Experience with Unigroup or similar booking systems.
• Knowledge of domestic household goods or auto moving processes and terminology.
• Familiarity with billing and pricing processes in the moving industry.

Physical requirements

• Sit for extended periods and perform computer/phone-based work for most of the day (typically 6-8 hours).
• Frequent use of hands/fingers for typing, data entry, filing, and handling paperwork.
• Ability to travel domestically (by car/air) up to ~10-20% of the time and stand/walk for several hours while attending industry events or conferences.
• Clear verbal communication ability for extended phone and in-person conversations with agents, customers, and crew.
• Occasionally lift and carry items such as files, boxes, or promotional materials weighing up to 25 lbs.