Origin Agent Destination Agent Specialist

The Hilldrup Companies; Stafford (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

The Hilldrup Companies seeks an Origin Agent/Destination Agent Specialist in Stafford, VA. You will coordinate origin and destination services for household goods and auto moves, serving as the main contact between Unigroup agents, Hilldrup staff, crews, billing, and customers.

You will reserve and monitor moves from start to finish, update customers, and ensure timely execution. You will also represent Hilldrup at industry events to grow your professional network.

Qualifications

• Two to four-year degree preferred.
• Experience in operations coordination, customer service, or logistics, preferably in moving/transportation.
• Knowledge of domestic household goods or auto moving processes.

Responsibilities

• Serve as the primary point of contact for Unigroup booking agency representatives for origin/destination services.
• Reserve, confirm, and monitor requested services per procedures and timelines.
• Liaise with customers to confirm move details and provide updates.
• Attend industry conferences to represent Hilldrup and stay informed on trends.

Skills

Customer Focused

Communicative

Resilient

Inclusion-minded

People-person

Microsoft Office

Solution-finder

Booking systems

Moving industry knowledge

Billing & pricing

Education

Two to four-year degree

Tools

Unigroup booking systems

Job description

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Origin Agent Destination Agent Specialist

Full Time Regular Stafford, VA, US

2 days ago Requisition ID: 1443

Salary Range: $18.00 To $24.50 Annually

Job Summary:

As the Origin Agent/Destination Agent (OA/DA) Specialist, you’ll be the key point of contact for Unigroup booking agents, coordinating both origin and destination services for household goods and auto moves. You’ll manage all communications between agents, Hilldrup staff, crew members, billing, and customers to ensure every move runs smoothly. Your role includes confirming service requests, sharing agent availability, and responding to pricing inquiries—always following established procedures and timelines.

Each day, you’ll reserve and monitor move services from start to finish, staying ahead of any delays or issues while keeping customers informed and supported throughout the process. Your ability to work closely with both internal teams and external partners will be essential to delivering efficient, reliable service.

You’ll also represent Hilldrup at industry events and conferences, helping you stay current on trends and grow your professional network.

Supervisory Responsibilities:

None

Key Duties and Responsibilities

• Serve as the primary point of contact for Unigroup booking agency representatives regarding origin and destination services for domestic household goods or auto moves.
• Reserve, confirm, and monitor requested services following established procedures and timelines.
• Liaise with customers to confirm move details and provide regular updates.
• Attend industry conferences and events to represent Hilldrup and stay informed of industry trends.

Required Experience/Skills:

Education/Work Experience/Certificates

• Two to four-year degree in a relevant field preferred
• Previous experience in operations coordination, customer service, or logistics preferably within the moving or transportation industry

Skills:

• Customer Focused
• Communicative
• Resilient
• Strive for inclusion of others
• People-person
• Microsoft Office
• Solution-finder
• Experience with Unigroup or similar booking systems.
• Knowledge of domestic household goods or auto moving processes and terminology.
• Familiarity with billing and pricing processes in the moving industry.

Physical requirements

• Sit for extended periods and perform computer/phone-based work for most of the day (typically 6–8 hours).
• Frequent use of hands/fingers for typing, data entry, filing, and handling paperwork.
• Ability to travel domestically (by car/air) up to ~10–20% of the time and stand/walk for several hours while attending industry events or conferences.
• Clear verbal communication ability for extended phone and in-person conversations with agents, customers, and crew.
• Occasionally lift and carry items such as files, boxes, or promotional materials weighing up to 25 lbs.