Orientation and Client Care Coordinator

Angels-of-Care-Pediatric-Home-Healt; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans with a

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet, Home, and Auto

And more!

Job summary

Angels of Care Pediatric Home Health is seeking an Orientation and Client Care Coordinator for a full-time on-site role. You will manage front-desk communications, coordinate nurse scheduling, and support new hire onboarding to ensure smooth operations.

You will build strong relationships with nurses and families, maintain accurate records, and provide guidance across channels. A customer-focused, organized team member who thrives in a busy setting is ideal.

Qualifications

• Proven customer support experience.
• Experience in a client-facing, administrative, or scheduling role preferred.
• Strong communication and relationship-building skills.
• Ability to stay organized and manage competing priorities in a fast-paced environment.
• Comfort with office technology and multitasking across systems.
• A passion for helping others and a natural ability to make people feel at ease.
• Bilingual in Spanish preferred (but not required).

Responsibilities

• Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members.
• Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination.
• Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued.
• Facilitate the onboarding and orientation process for new office and field employees.
• Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance.
• Provide orientation support in person, over the phone, and via email—answering questions and offering guidance.
• Assist with employee recordkeeping and ongoing compliance tracking.

Skills

Customer support

Scheduling experience

Communication

Organization

Tech-savvy

Empathy

Bilingual (Spanish)

Tools

Office software

Job description

Full-time | On-site | Monday–Friday, daytime business hours

The Orientation and Client Care Coordinator is a dual-role supporting both client care and employee onboarding - making it essential to the daily operations of the office. You’ll be the go-to person for incoming calls, scheduling support, and new hire orientation, helping ensure our nurses and office team members are equipped to provide outstanding care from day one.

In this role, you will:

• Serve as the first point of contact for incoming and outgoing calls, providing warm, knowledgeable support to clients and team members.
• Support scheduling of nurses and client visits, working closely with clinical staff to ensure seamless care coordination.
• Build strong relationships with nurses and families, helping everyone feel heard, supported, and valued.
• Facilitate the onboarding and orientation process for new office and field employees.
• Enter and maintain accurate employee information; scan, file, and organize documents to ensure compliance.
• Provide orientation support in person, over the phone, and via email—answering questions and offering guidance.
• Assist with employee recordkeeping and ongoing compliance tracking.

Qualifications:

• Proven customer support experience
• Experience in a client-facing, administrative, or scheduling role preferred
• Strong communication and relationship-building skills
• Ability to stay organized and manage competing priorities in a fast-paced environment
• Comfort with office technology and multitasking across systems
• A passion for helping others and a natural ability to make people feel at ease
• Bilingual in Spanish preferred (but not required)

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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