Client Care Coordinator

Angels of Care Pediatric Home Health; Tyler (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet Insurance

Discounts on Home Insurance

Discounts on Auto Insurance

Job summary

Angels of Care Pediatric Home Health in Tyler, TX is seeking a Client Care Coordinator to be a key connection point between families and care teams during daytime, Monday-Friday, on-site hours.

You will serve as the primary contact for client families, coordinate clinician duties, manage scheduling, and collaborate with clinical staff to ensure compassionate, high-quality home health services are delivered smoothly.

Qualifications

• Experience in customer service or client-facing roles preferred.
• Strong communication and problem-solving abilities.
• Ability to manage multiple priorities and stay organized.
• Proficient with Microsoft Office and office technology.

Responsibilities

• Serve as the primary contact for client families and provide timely support.
• Coordinate and assign duties based on clinician skills and availability.
• Handle calls to address questions, resolve issues, and scheduling needs.
• Collaborate with clinical staff to ensure high-quality care.
• Build professional relationships with families and nursing staff.
• Use sound judgment to identify and solve problems.
• Stay organized and document accurately while managing multiple priorities.

Skills

Communication skills

Proactive mindset

Customer service experience

Scheduling/administrative

Tools

Microsoft Office

Job description

Full-time | On-site | Monday-Friday, daytime business hours

As a Client Care Coordinator, you’ll be a key connection point between families and care teams, helping ensure a smooth, supportive experience for both clients and clinicians. This position is ideal for a detail-oriented team member who thrives in a fast-paced environment and is committed to delivering excellent service.

In This Role, You Will

• Serve as the primary point of contact for client families, building trust and providing timely support
• Coordinate and assign duties based on each clinician’s skills and availability
• Handle incoming and outgoing calls to address questions, resolve issues, and support scheduling needs
• Collaborate closely with clinical staff to ensure clients receive high-quality care
• Foster strong, professional relationships with families and nursing staff
• Use sound judgment and initiative to identify and solve problems
• Stay organized while managing multiple priorities and maintaining accurate documentation

Qualifications

• Prior experience in a customer service, scheduling, or client-facing administrative role preferred
• Strong communication skills and a proactive, solutions-focused mindset
• Ability to stay organized and manage competing priorities effectively
• Familiarity with office technology (Microsoft Suite, etc.)

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information - Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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