Organizational Change Mangement Readiness Lead

CDW; Philadelphia (Philadelphia County); On-site; USD 110,000 - 160,000; Full time

Job summary

CDW is seeking an Organization Change Management Readiness Lead in the United States to guide departments through readiness activities and ensure adoption of new processes and systems. You will collaborate with stakeholders to define, track, and manage readiness, and coordinate with the Change Management team to secure buy-in and smooth implementation.

The role requires strong communication, facilitation, and coaching skills, with a focus on driving standardization and ensuring impacted users

Qualifications

• Knowledge of Full Systems Development Lifecycle (SDLC) from a change management perspective.
• Ability to keep data confidential.
• Strong problem solving and analytic skillsets.
• Strong verbal and written communication skills with ability to create user and project documentation and procedures, clearly and concisely.
• Strong meeting facilitation and interviewing skills.
• Solid task assignment, coaching, and oversight expertise.
• Ability to work well with individuals at all levels within and outside the organization; and
• Experience creating communications content and delivering this content to impacted stakeholders

Responsibilities

• Work with stakeholders to define, facilitate, track, & manage readiness activities.
• Work with Change Management team to help ensure stakeholders are ready and able to embrace the new technology and process capabilities.
• Assess status and take key decisions with respect to readiness for capability deployments.
• Work with individual department stakeholders to prepare for implementation of the new system.
• Revise and identify configuration elements, integrations, & reporting for the new system, and make changes; and
• Work with stakeholders to help drive standardization, and new process adoption within their departments.
• Work with stakeholders to include key impacted users in departmental deployment related activities (i.e. process and systems setup confirmation, testing, training, communications, conversion validation, etc.)

Skills

SDLC knowledge (change mgmt)

Data confidentiality

Problem solving & analytics

Verbal & written communication

Facilitation & interviewing

Task assignment & coaching

Stakeholder collaboration

Communications content creation

Job description

Organization Change Management Readiness Lead

Help departmental stakeholders and key impacted users to prepare for and implement related business process and systems changes within their departments.

Position overview / Statement of Work

The 6 Organizational Change Management Readiness Leads will each be responsible for working with an assigned group of individual departments and their associated stakeholders to prepare them for the implementation of the Project.

Work activities:

• Work with stakeholders to define, facilitate, track, & manage readiness activities;
• Work with Change Management team to help ensure stakeholders are ready and able to embrace the new technology and process capabilities;
• Assess status and take key decisions with respect to readiness for capability deployments;
• Work with individual department stakeholders to prepare for implementation of the new system;
• Revise and identify configuration elements, integrations, & reporting for the new system, and make changes; and
• Work with stakeholders to help drive standardization, and new process adoption within their departments.
• Work with stakeholders to include key impacted users in departmental deployment related activities (i.e. process and systems setup confirmation, testing, training, communications, conversion validation, etc.)

Skills/experience of the assigned staff: Required

• Knowledge of Full Systems Development Lifecycle (SDLC) from a change management perspective;
• Ability to keep data confidential;
• Strong problem solving and analytic skillsets;
• Strong verbal and written communication skills with ability to create user and project documentation and procedures, clearly and concisely;
• Strong meeting facilitation and interviewing skills;
• Solid task assignment, coaching, and oversight expertise;
• Ability to work well with individuals at all levels within and outside the organization; and
• Experience creating communications content and delivering this content to impacted stakeholders

Highly Desired/Preferred

• Organizational Change Management Education related to ERP Implementations
• Workday Financials/Supply Chain Implementation experience or similar Software as a Service Solutions
• Project Management Expertise with appropriate Project Management Institute Certifications
• Large, Decentralized public sector industry-based experience
• Local to the City of Philadelphia or local areas desired