Organizational Change Manager (OCM)/Business Analyst

Capio Group; California (MO); Hybrid; USD 125,000 - 135,000; Full time

Job summary

Capio Group is seeking an experienced Organizational Change Manager/Business Analyst for a full-time remote position. The salary ranges from $125,000 to $135,000. The role includes assessing business processes, conducting data analysis, and implementing improvement strategies.

The ideal candidate will have at least 5 years of relevant experience and must possess a Bachelor’s degree along with a Prosci Organizational Change Management Certification. Join a diverse team committed to operational efficiency and client success.

Qualifications

• 5 years of experience applying analytical processes on IT projects.
• 3 years of experience in business systems analysis and design.
• 5 years of experience supporting organizational change tied to IT system implementations.
• Current Prosci Organizational Change Management Certification.
• 1 year of experience with Accela Civic Platform.

Responsibilities

• Work cross-functionally to assess and document existing business processes.
• Conduct data and process analysis to identify inefficiencies.
• Develop and implement process improvement strategies.
• Lead continuous improvement initiatives.
• Support change readiness assessments and communication.

Skills

Analytical processes on IT projects

Business systems analysis and design

Prosci Organizational Change Management Certification

Business process mapping

Stakeholder engagement

Education

Bachelor’s Degree

Tools

Accela Civic Platform

Job description

Capio Group is looking for an experienced Organizational Change Manager (OCM)/Business Analyst! Full-time employee – Remote. Salary: $125,000 - $135,000.

About Us

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work‑life balance.

Scope of Work

Capio Group is looking for an experienced Organizational Change Manager (OCM)/Business Analyst to work as a part of the team to enhance the client’s existing systems into a single solution by integrating a centralized database system. This integrated solution will eliminate duplicate and redundant data systems, improving the tracking, regulation of licensing, compliance, and laboratory activities. The centralized system will streamline services for consumers, support more robust reporting such as real‑time tracking of applicant, licensee, and compliance performance measures, trend analysis to inform policy development, and data‑driven adjustments to business processes that increase efficiency and accountability. It will strengthen client oversight by increasing operational efficiency, supporting evidence‑based decision‑making, improving customer service, and accelerating regulatory responsiveness.

Responsibilities

• Work cross‑functionally to assess and document existing business processes by leveraging experience with BPI methodologies.
• Conduct data and process analysis to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop, recommend, and implement process improvement strategies to optimize performance, including Business Process and Workflow diagrams for a new solution.
• Identify data‑driven insights to measure the effectiveness of process changes and drive sustainable improvements.
• Provide guidance and training to employees on process changes to ensure successful adoption.
• Lead and support continuous improvement initiatives to drive operational efficiency across the client organization.
• Support change readiness: assess project readiness for implementation, develop the client’s readiness plan and roadmap, and facilitate readiness communication and feedback loops.
• Support Prosci ADKAR Adoption for the project: conduct ADKAR assessment, develop remediation plans and assessments, and create ADKAR progress tracking roadmap.
• Develop a continuous improvement roadmap and establish reinforcement strategies for sustaining change.

Mandatory Experience

• Within the last ten (10) years, at least five (5) years of experience applying analytical processes on IT projects.
• Within the last ten (10) years, at least three (3) years of experience in business systems analysis and design.
• Must possess a Bachelor’s Degree. Additional qualifying experience may be substituted one‑for‑one; a copy of the degree must be provided upon request.
• Within the last ten (10) years, at least five (5) years of experience supporting organizational change tied to IT system implementations.
• Must possess a current Prosci Organizational Change Management Certification; a copy must be provided upon request.
• Within the last ten (10) years, at least one (1) year of experience with Accela Civic Platform or Accela licensing and enforcement modules.
• Background in business process mapping, future‑state design, and stakeholder engagement.
• Experience working with licensing, enforcement, compliance, or regulatory staff.
• Ability to translate technical changes into operational impacts for end users.

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.