Organizational Change Management Specialist

Maricopa County; Phoenix (AZ); On-site; USD 67,000 - 86,000; Full time

Benefits offered by this job

Tuition reimbursement

Work-life balance

Growth opportunities

Healthcare

Child care benefits

Paid time off

Wellness program

Retirement plan

Job summary

Maricopa County's Enterprise Technology & Innovation is seeking an Organizational Change Management (OCM) Specialist to inspire and lead people through change, linking it to the organization's purpose. You will ensure technologies and processes are embraced, adopted, and used to their full potential by showing why change matters.

You will build change strategies, collaborate with project managers, train staff, maintain a Center of Practice, and craft clear messaging for internal and external

Qualifications

• Four years in either organizational change management, communications, project management, or business analysis, preferably within a government or large enterprise setting.
• Bachelor's Degree in Business Administration, Communications, Public Administration, or an IT-related field
• An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Responsibilities

• Serve as the primary change manager for high-impact projects by planning and executing comprehensive change management strategies.
• Facilitate stakeholder buy-in, address resistance, evaluate the effectiveness of change initiatives, and maintain relationships to ensure adoption and outcomes.
• Collaborate with project managers to integrate change management activities into project plans and monitor progress across projects.
• Maintain a Center of Practice for Organizational Change Management with updated methodologies and tools and provide training resources.
• Develop departmental communication strategies, standards, and templates and craft messaging for senior leadership.

Skills

Organizational change management

Communication

Project management

Business analysis

Education

Bachelor's degree in related field

Tools

Prosci certification

ACMP certification

Job description

Pay Range

Anticipated Hiring Range: $66,750 - $85,625 annually

Posting Date

10/19/26

Application Deadline

10/22/26

Pay Range

Anticipated Hiring Range: $66,750 - $85,625 annually

Full Pay Range: $66,750 - $104,500 annually

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is not eligible for overtime compensation.

Job Type

Unclassified

Department

Enterprise Technology

About The Position

At the heart of every organization is a "why", a purpose that drives everything we do. As the Organizational Change Management (OCM) Specialist, your role is to inspire and lead people through the journey of change by connecting that change to the larger purpose of the organization. You will be the catalyst that ensures that the technologies we implement and the processes we redesign are embraced, adopted, and used to their full potential, because you will have helped people see why the change matters. This isn't just about managing resistance or executing a plan. It's about creating a sense of meaning behind each change, so that employees aren't just complying, they're engaged, motivated, and excited about what's possible.

About Us

Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service.

Proud to Offer

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

We Require

• Four years in either organizational change management, communications, project management, or business analysis, preferably within a government or large enterprise setting
• Bachelor's Degree in Business Administration, Communications, Public Administration, or an IT-related field
• An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Certification in change management (e.g., Prosci, ACMP)
• Proven experience as a communications specialist
• Experience working in a technical environment
• Experience working with local or state government

Job Contributions

• Serve as the primary change manager for high-impact projects by planning and executing comprehensive change management strategies. Responsibilities include conducting change impact assessments, developing tailored change and communication plans that emphasize user benefits and foster engagement, and ensuring clear, consistent, and motivating messaging across all channels.
• Facilitate stakeholder buy-in, proactively address resistance, evaluate the effectiveness of change initiatives, and maintain strong relationships with internal and external stakeholders to ensure successful adoption and sustained outcomes
• Collaborate with project managers related to OCM to seamlessly integrate change management activities into project initiatives. This includes embedding OCM strategies into project plans, monitoring and reporting on change management progress across multiple projects, and ensuring consistent application of change management practices throughout the department.
• Maintain a comprehensive Center of Practice for Organizational Change Management within the Enterprise Technology and Innovation department. Responsibilities include regularly updating best practices, methodologies, and tools, as well as providing training resources and ongoing support to staff to promote the effective application of change management principles across the organization.
• Develop departmental communication strategies, standards, and templates, along with compelling strategic communications on behalf of senior leadership for both internal and external audiences. This includes crafting clear, consistent messaging that aligns with organizational goals and enhances engagement across all stakeholder groups.
• Other Job Duties as assigned

Working Conditions

• This position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
• This position requires the employee to be in the office and/or customer-facing for all hours worked
• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, and requires walking or standing to a significant degree

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.