Network Operations Senior Manager

Maricopa County; United States; Hybrid; USD 131,000 - 179,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid and flexible schedule

Healthcare benefits

Child care benefits (Kids Club)

Paid vacation, sick time & parental le

Wellness program

Employer retirement match

Job summary

Maricopa County is seeking a Data Networking Senior Manager to oversee the enterprise network, including data center core, internet edge, WAN/SD-WAN, campus LAN, and cloud connectivity. You will lead engineering, lifecycle planning, incident response, and governance to ensure reliable, secure, and cost-effective operations across our multi-site environment.

The role requires deep networking expertise, people leadership, and a track record of managing complex, enterprise-scale networks.

Qualifications

• Six years of experience related to area of assignment.
• Two years of supervisory or management experience.
• Bachelor's degree in Computer Science or related.
• Combination of post-secondary education and/or job-related experience may substitute for the required experience.
• Significant experience leading enterprise network engineering and operations in a large, complex environment.
• Strong working knowledge of enterprise routing and switching (BGP, OSPF, VLANs, segmentation, high availability, QoS).

Responsibilities

• Own the availability, performance, capacity, reliability, security, scalability, cost-effectiveness, and supportability of the enterprise network.
• Lead day-to-day operations, engineering, lifecycle planning, and continuous improvement with metrics.
• Coach and develop engineering staff; establish accountability and growth.
• Provide governance for network changes, documentation, and standardization.
• Lead major incidents, drive root-cause analysis, and implement corrective actions.
• Manage budgets, vendors, and lifecycle programs for the network.

Skills

Leadership

Networking expertise

Incident management

Vendor management

Strategic thinking

Education

Bachelor's degree in Computer Science or related

Tools

Cisco Catalyst

Cisco Nexus

Cisco ACI

Enterprise wireless

Automation (Python/Ansible/REST)

Job description

Posting Date 10/16/26 Application Deadline 10/26/26 Pay Range $122,500.00 - $187,500.00 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation. Job Type Unclassified Department Enterprise Technology

About the Position The Data Networking Senior Manager is accountable for the reliable, secure, scalable, and cost-effective operation of the enterprise data network. The role leads the teams responsible for day-to-day management, engineering, lifecycle planning, and continuous improvement of Data Center Core, Internet Edge, cloud connectivity, WAN/SD-WAN, campus LAN, wireless, and associated network management platforms. The manager must combine strong people leadership with sufficient technical depth to challenge designs, validate operational decisions, lead major incidents, and ensure engineering work is deliberate, documented, and measurable.

About Us Are you seeking a career in a dynamic organization that embraces a can-do spirit? Look no further than the Maricopa County Office of Enterprise Technology! Our team prides itself on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance, with hybrid and alternative work schedule options Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require Six years of experience related to area of assignment Two years of supervisory or management experience Bachelors degree in Computer Science or related A combination of post-secondary education and/or job-related experience may substitute for the required experience on a year-for-year basis. We Also Value Significant experience leading enterprise network engineering and operations in a large, complex environment. Strong working knowledge of enterprise routing and switching, including BGP, OSPF, VLANs, segmentation, high availability, QoS, and troubleshooting methodology. Practical leadership experience with Cisco Catalyst, Nexus, ACI, enterprise wireless, and network-management/observability platforms. Experience operating WAN/SD-WAN, Internet edge services, carrier connectivity, VPN technologies, and resilient cloud connectivity. Experience with ITIL-aligned incident, problem, change, service request, configuration, and continual-improvement practices. Demonstrated ability to lead major incidents, drive root-cause analysis, and implement sustainable corrective actions. Experience managing technical staff, senior/principal engineers, vendors, budgets, service providers, and lifecycle programs. Ability to review architectures and implementation plans at a level sufficient to identify risk, challenge assumptions, and ensure supportability. Knowledge of automation and API-driven network operations (for example Python, Ansible, REST APIs) is strongly preferred. Cisco professional-level certification or equivalent demonstrated expertise is preferred; expert-level certification is desirable but not required.

Job Contributions Enterprise Network Operations & Service Ownership Own the availability, performance, capacity, reliability, security, scalability, cost-effectiveness, and supportability of the enterprise network across data centers, Internet services, cloud connectivity, WAN/SD-WAN, campus LAN, wireless, and supporting network-management platforms. Lead day-to-day operations, engineering, lifecycle planning, and continuous improvement while using service metrics and trend data to identify risk, improve reliability, and ensure engineering work is deliberate, documented, and measurable. Leadership, Staff Development & Accountability Lead, coach, and develop engineering staff; establish clear accountability and measurable ownership; delegate effectively; build succession depth; and support certification and technical growth. Create a culture of preparation, engineering discipline, documentation, follow-through, and early identification of operational and technical risks.

Operational Excellence & Performance Management Establish operating standards for monitoring, incident response, problem management, change control, service requests, maintenance, configuration management, documentation, and vendor escalation. Maintain and review operational metrics related to availability, incidents, problems, changes, network performance, lifecycle risk, monitoring, documentation, workload, vendors, and project delivery, and use trend data to drive root cause analysis and corrective action. Major Incident Leadership Serve as senior operational leader for critical network incidents, ensuring rapid triage, clear ownership, effective escalation, disciplined communication, service restoration, and post-incident review. Drive root-cause analysis and documented corrective actions while distinguishing immediate restoration needs from longer-term architectural or operational corrections. Project & Program Management Manage network projects and programs using defined scope, milestones, task ownership, dependencies, schedules, budgets, risks, and acceptance criteria. Establish realistic delivery plans, hold project owners accountable, identify schedule or budget variance early, provide concise leadership reporting, and ensure projects are completed with required documentation and operational handoff.

Data Center & Core Networking Provide leadership for Cisco data center networking, including ACI/Nexus environments, core routing and switching, segmentation, redundancy, high availability, inter-data-center connectivity, and integration with compute, storage, firewall, and virtualization platforms. Review designs and implementation plans to identify risk and ensure resiliency, capacity, and supportability. Engineering Governance Require peer review, implementation planning, rollback planning, validation, and documentation for material network changes. Review architectures and implementation plans, challenge incomplete analysis and undocumented assumptions, and ensure high-risk changes are appropriately tested, validated, supportable, and documented. Documentation, Standards & Configuration Management Ensure current network diagrams, standards, runbooks, IP/VLAN documentation, configuration standards, support procedures, escalation paths, inventory records, CMDB information, and recovery procedures are maintained and auditable. Require documentation to be updated following major changes and address identified documentation or configuration-management gaps.

Internet & Cloud Connectivity Maintain highly reliable Internet connectivity and cloud network access. Oversee BGP/ECMP design, DDoS readiness, edge resiliency, routing policy, public/private addressing, NAT where applicable, carrier diversity, and cloud connectivity to platforms such as Azure and AWS. WAN / SD-WAN Services Lead WAN and SD-WAN services, including branch connectivity, routing, path diversity, failover, carrier coordination, broadband/Internet backup services, and performance management across critical sites. Monitor route and tunnel stability, latency, packet loss, utilization, capacity, and failover performance and ensure corrective action is taken when needed.

LAN & Wireless Services Ensure stable, secure, and supportable campus switching and enterprise wireless services, including access/distribution architectures, WLAN controllers, access points, segmentation, QoS, authentication dependencies, and capacity planning. Monitor wireless health, utilization, capacity, and service performance and address recurring operational concerns.

Lifecycle & Technical Debt Management Maintain hardware and software lifecycle plans, code currency, vendor defect awareness, vulnerability coordination, end-of-support/end-of-life tracking, refresh roadmaps, and technical-debt reduction plans. Drive standardization and automation where they reduce operational risk and manual effort. Vendor & Carrier Management Hold carriers, OEMs, managed-service providers, and integrators accountable for service performance, incident ownership, contractual obligations, escalation, SLA attainment, and completion of corrective actions. Address recurring provider issues and ensure appropriate ownership through resolution.

Budget & Resource Planning Develop resource, maintenance, lifecycle, and project forecasts and manage operating and capital expenditures within approved budgets. Identify budget variance early and seek opportunities to simplify services, reduce cost, improve reliability, and align resources with operational and project needs.

Cross-Functional Partnership & Leadership Communication Partner with Network Security, Compute, Storage, Cloud, Telecommunications, Security/GRC, application teams, service management, and business stakeholders to deliver integrated enterprise services. Coordinate dependencies, risks, and operational handoffs and translate complex technical conditions into concise risk, impact, and decision statements for leadership. Other Job Duties as assigned.

Working Conditions Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions.

Selection Procedure Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizona’s Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you.