Worker Type Regular
Job Description
The Organizational Change Management (OCM) Lead is a key member of the DBT Transformation Office responsible for leading the people side of change at both the strategic organizational and tactical program levels. The role helps work with the CIO leaders to transform the Digital Business Transformation (DBT) organization itself, including its culture, operating model, processes, capabilities, and ways of working, while embedding structured OCM into major DBT programs and initiatives. This individual partners with DBT leadership, program teams, business stakeholders, Learning & Development (LM) to ensure changes are understood, adopted, reinforced, and sustained, and that transformation delivers measurable business value.
Summary
The Organizational Change Management (OCM) Lead is a key member of the DBT Transformation Office responsible for leading the people side of change at both the strategic organizational and tactical program levels. The role helps work with the CIO leaders to transform the Digital Business Transformation (DBT) organization itself, including its culture, operating model, processes, capabilities, and ways of working, while embedding structured OCM into major DBT programs and initiatives. This individual partners with DBT leadership, program teams, business stakeholders, Learning & Development (LM) to ensure changes are understood, adopted, reinforced, and sustained, and that transformation delivers measurable business value.
Position Responsibilities
- Work with the CIO and DBT leaders to develop and execute a DBT-wide change strategy and framework aligned with the Transformation Office vision, roadmap, and Transformation Initiative Backlog.
- Lead change efforts across people and culture, process excellence, policy and governance, tools and technology, brand and communications, and customer and BRM partnerships.
- Drive organizational effectiveness initiatives that strengthen engagement, collaboration, accountability, leadership effectiveness, workforce capabilities, and continuous improvement.
- Build leadership alignment, sponsorship, and ownership for transformation priorities, preparing leaders and managers to communicate and reinforce change.
- Partner with Communications to advance the One DBT narrative and communicate what is changing, why it matters, progress, wins, and expected behaviors.
- Establish reusable OCM methods, standards, templates, tools, governance, and a consolidated change calendar to embed change management as a sustained DBT capability.
- Assess stakeholder impacts, readiness, resistance, adoption risks, and capacity for assigned programs, and translate findings into actionable OCM and mitigation plans.
- Develop and execute integrated plans for communications, stakeholder engagement, sponsorship, readiness, training coordination, resistance management, reinforcement, and adoption.
- Partner with Program Managers to integrate OCM activities, milestones, dependencies, risks, resources, and success measures into program plans.
- Work with the LM Lead to translate change impacts into training, job aids, knowledge resources, upskilling, and reinforcement strategies.
- Partner with the business to define success criteria—including customer satisfaction—and establish methods to measure, report, and drive intended outcomes from program initiation through post-launch adoption.
- Support go-live readiness and post-implementation stabilization to sustain adoption and transition changes into operations. Capture lessons learned, address adoption gaps, and continuously improve DBT’s OCM methodology and organizational change capability.
Basic Qualifications (Required Skills & Experience)
- Bachelor’s degree in Organizational Change Management, Organizational Development, Business, Communications, Human Resources, or a related field; equivalent experience considered.
- 7+ years of experience leading organizational change, transformation, organizational effectiveness, or large-scale technology and business change initiatives.
- Demonstrated experience supporting both enterprise organizational transformation and complex program implementations.
- Strong knowledge of structured OCM methodologies and practices, including change impact, stakeholder, readiness, resistance, communications, and adoption planning.
- Experience developing and executing integrated change strategies across multiple concurrent initiatives.
- Demonstrated ability to influence executives, leaders, program teams, and employees without direct authority.
- Strong facilitation, executive communication, stakeholder management, analytical, and problem-solving skills.
- Ability to manage multiple priorities and operate effectively in a fast-moving, matrixed environment.
Other Qualifications & Desired Competencies
- Prosci, ADKAR, or comparable change management certification preferred.
- Experience with digital transformation, enterprise systems, process transformation, or technology-enabled change strongly preferred.
- Experience in aerospace, engineering, manufacturing, or another regulated environment preferred.
- Experience establishing enterprise OCM standards, governance, tools, templates, and measurement practices.
- Ability to assess change saturation and advise leaders on sequencing, prioritization, and organizational capacity.
- Experience defining and evaluating readiness, adoption, engagement, proficiency, utilization, resistance, and stakeholder sentiment measures.
- Strong business acumen and ability to connect change activities to operational outcomes and measurable business value.
- High ownership, sound judgment, adaptability, and a collaborative approach to working across technical and business teams.
Physical Demands
- Ability to work in an office environment (Constant)
- Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)
- Will be required to travel mostly within the Continental U.S.