Ordertaker/Dispatcher

Loews Hotels & Co; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Team Member Café meals

Fitness center access

Employee hotel rates

Job summary

Loews Chicago Hotel is seeking a service-oriented Room Service Order Taker to deliver memorable in-room dining experiences with precision and warmth. You’ll guide guests through menus, upsell confidently, and ensure every detail is perfect.

This role blends efficiency with hospitality as you coordinate with kitchen and service teams to exceed expectations. Strong communication and multitasking are essential for ongoing guest satisfaction.

Qualifications

• Experience delivering high-quality guest service via phone.
• Ability to capture accurate orders and communicate clearly.
• Comfort with upselling and menu guidance.

Responsibilities

• Answer incoming calls promptly and courteously, following Loews Hotels' service standards.
• Accurately record food and beverage orders in the POS system and confirm details with guests.
• Provide menu guidance, suggest enhancements, and highlight specials to elevate the guest experience.
• Coordinate with kitchen, bar, and room service attendants to ensure timely and accurate delivery.
• Handle special requests, dietary needs, and additional amenities with care and professionalism.
• Maintain logs of orders, calls, and special instructions; assist with inventory tracking when needed.

Skills

Guest service

Telephone skills

Upselling

Order taking

Multitasking

Communication

Job description

Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, retirement benefitsPaid Sick Days, Vacation, Holidays & Paid BereavementTraining & Development opportunities, career growthTuition ReimbursementPet Insurance & Pet BereavementTeam Member Hotel Rates, other discounts, perks & moreDiscounted ParkingComplimentary meals in Team Member Café while workingComplimentary use of the fitness centerCommunity volunteer opportunitiesBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A service-driven Room Service Order Taker who creates memorable in-room dining experiences with precision and warmth. You'll be the voice behind the phone, guiding guests through menus, upselling with confidence, and ensuring every detail is perfect. This role is all about blending efficiency with hospitality-delivering seamless coordination between guests, kitchen, and service teams to exceed expectations.Who You Are:Hospitality Enthusiast: You thrive on creating exceptional guest experiences and take pride in every interaction.Clear Communicator: Your phone presence is polished, and you convey information with clarity and professionalism.Detail-Oriented Multitasker: You manage multiple orders and priorities without missing a beat.Calm Under Pressure: Fast-paced environments energize you, and you stay composed when challenges arise.Collaborative Team Player: You work hand-in-hand with kitchen and service teams to deliver flawless results.Veterans and military spouses encouraged to apply.What You'll Do:Answer incoming calls promptly and courteously, following Loews Hotels' service standards.Accurately record food and beverage orders in the POS system and confirm details with guests.Provide menu guidance, suggest enhancements, and highlight specials to elevate the guest experience.Coordinate with kitchen, bar, and room service attendants to ensure timely and accurate delivery.Handle special requests, dietary needs, and additional amenities with care and professionalism.Maintain organized logs of orders, calls, and special instructions.Assist with inventory tracking for menus, promotional materials, and supplies.Address guest concerns and resolve issues or escalate when necessary.Regular attendance in conformance with standards.May be required to work varying schedules to reflect business needs.Required to attend all mandatory training sessions and meetings.Perform other duties as assigned.Your Qualifications Include:Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures.Exceptional guest service and telephone skills.Computer skills, ability to operate basic office equipment.Effective organizational and communications skills.Ability to multitask and work efficiently in a fast-paced environment.Ability to work flexible schedule to include weekends and holidays.The wage for this position is $25.05.Visit this site to view benefits this role may be eligible for based on classification:Loews Hotels BenefitsLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.