Operations Lead — Fulfillment & Inventory Mastery

Crafts Group; Columbus (OH); On-site; USD 27,000 - 39,000; Full time

Job summary

Local Crafts is hiring an Operations Lead to manage fulfillment and inventory control in our Columbus, OH facility. This hands-on role keeps outbound orders moving, troubleshoots system issues, and enforces safety and quality standards.

You will lead daily production, inventory planning, and warehouse activities, partnering with quality, inbound, and outbound teams to resolve issues and improve material flow.

Qualifications

• At least three years of experience in production, manufacturing, warehouse, or related operations.
• Experience coordinating work across multiple operational functions.
• Prior lead, training, or mentorship experience.
• Experience with NetSuite or a similar warehouse management system.
• Proficiency with Microsoft Excel and inventory/order data.

Responsibilities

• Coordinate daily production, inventory, picking, packing, and shipping priorities.
• Monitor workload and inventory availability; adjust priorities as needed.
• Serve as first point of contact for operational questions.
• Identify bottlenecks and process gaps; implement solutions.
• Maintain safe, organized production and warehouse areas.
• Perform cycle counts and location audits; research discrepancies.
• Investigate shortages, overages, damaged items, mislabels, and locations.
• Reinforce location accuracy and labeling standards.
• Collaborate with quality, inbound, outbound teams to resolve issues.
• Provide hands-on direction to troubleshoot process and equipment.
• Support onboarding and cross-training; reinforce safety and quality.
• Identify training needs and communicate to leadership.
• Lead by example; step into work when needed.
• Maintain productivity and housekeeping during busy periods.

Skills

Production experience

Warehouse operations

Inventory control

Leadership

Problem solving

Communication

Prioritization

Attention to detail

Tools

NetSuite

Microsoft Excel

Job description

Local Crafts is hiring an Operations Lead to manage fulfillment and inventory control in our Columbus, OH facility. This hands-on role keeps outbound orders moving, troubleshoots system issues, and enforces safety and quality standards.

You will lead daily production, inventory planning, and warehouse activities, partnering with quality, inbound, and outbound teams to resolve issues and improve material flow.