Order Taker (IRD)

One&Only Resorts; Big Sky (MT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Paid time off

Dining benefits

Uniform provided

Transportation to/from resort

Discounts at F&B outlets

housing assistance

Ski pass

Job summary

One&Only Moonlight Basin in Big Sky, Montana invites an In-Room Dining Order Taker to be the first contact for guests, handling orders, tray pickups, and amenities via phone to deliver a memorable in-room dining experience.

You will work in a full-time role year-round, supporting the In-Room Dining team, coordinating with Kitchen and Servers, and ensuring accurate billing while upholding One&Only standards and a warm hospitality style.

Qualifications

• High school diploma or equivalent preferred.
• Previous serving experience required.
• Excellent oral communication skills required.

Responsibilities

• Answer telephone with courteous etiquette to process orders and describe items vividly.
• Communicate guest orders to the kitchen and coordinate delivery to guest rooms by servers.
• Anticipate guest needs and respond promptly to concerns and requests.
• Coordinate amenity deliveries and ensure prompt and accurate fulfillment.
• Complete Room Service paperwork for proper billing.
• Dispatch servers to handle requests and clear trays after dining.
• Be knowledgeable of all hotel services, facilities and products.
• Perform other duties as assigned by leadership.

Education

High school diploma or equivalent preferred

Job description

( 14862 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

In-Room Dining Order Takers represents the first point of contact to in-room dining for all guests and are responsible to coordinate all service requirements addressed to the In-Room Dining department. They are primarily responsible for guest orders, tray pick-ups, amenities, etc. via phone to provide guests with a memorable in-room dining experience.

Key Duties And Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to One&Onlly Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by In-Room Dining Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Coordinate amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
• Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
• Dispatch server to handle guest requests and remove In-Room Dining trays/items once dining experience is completed
• Be knowledgeable of all services, facilities and products offered by the hotel
• All other duties as assigned by a member of the leadership team

Skills, Experience & Educational Requirements

• High school diploma or equivalent preferred
• Previous serving experience required
• Excellent oral communication skills required

Benefits

Full-Time Year-Round

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Seasonal

• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.