Order Resolution Specialist

Radwell International; Willingboro Township (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Radwell International LLC is seeking an Order Resolution Specialist for its Willingboro, NJ operation. This full-time, on-site role works Monday through Friday from 8:30am to 5:30pm at 1 Millennium Drive, Willingboro, NJ 08046, supporting accurate, timely completion of customer orders across warehouse and fulfillment teams.

The ideal candidate will have a High School Diploma and 1–3 years in warehouse operations or logistics, with strong attention to detail, communication, and problem-solving

Qualifications

• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced, high-volume environment.
• Strong problem-solving abilities.
• Computer literate with ability to learn internal systems.
• Team-oriented mindset with strong communication skills.

Responsibilities

• Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs.
• Review order details and identify issues related to quantities, condition, or fulfillment accuracy.
• Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies.
• Communicate updates and resolutions internally to ensure smooth order processing.
• Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy.
• Assist in resolving issues related to missing or mislabeled inventory.
• Support continuous improvement by identifying recurring issues and recommending solutions.
• Maintain accurate documentation and tracking of issues and resolutions within internal systems.
• Prioritize workload to ensure timely completion of critical order issues.
• Perform other duties, tasks, or work as assigned

Skills

Detail oriented

Communication skills

Problem solving

Multi-tasking

Computer proficiency

Education

High School Diploma

Tools

Inventory systems

Order management systems

Job description

Order Resolution Specialist

Radwell International LLC | Order Fulfillment Operations
Full-Time | Hourly | On-site
Schedule: Monday-Friday - 8:30am to 5:30pm
1 Millennium Drive, Willingboro, NJ 08046

The Order Resolution Specialist is responsible for resolving order discrepancies and ensuring accurate, timely completion of customer orders across warehouse and fulfillment operations. This role serves as a key liaison between warehouse, inventory, customer service, and sales teams to identify issues, investigate discrepancies, and drive resolution to completion.

This position requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, high-volume operational environment.

Key Responsibilities

• Investigate and resolve order discrepancies related to picking, inventory, surplus orders, repairs, and RMAs
• Review order details and identify issues related to quantities, condition, or fulfillment accuracy
• Coordinate with warehouse, inventory, and order fulfillment teams to correct discrepancies
• Communicate updates and resolutions internally to ensure smooth order processing
• Work closely with Order Fulfillment, Receiving, and Inventory teams to maintain workflow accuracy
• Assist in resolving issues related to missing or mislabeled inventory
• Support continuous improvement by identifying recurring issues and recommending solutions
• Maintain accurate documentation and tracking of issues and resolutions within internal systems
• Prioritize workload to ensure timely completion of critical order issues
• Perform other duties, tasks, or work as assigned

Qualifications

• Detail oriented with strong organizational skills
• Ability to work in a fast-paced, high-volume environment
• Strong problem-solving abilities
• Computer literate with ability to learn internal systems
• Team-oriented mindset with strong communication skills

Knowledge & Skills Required

• Strong computer proficiency
• Ability to multi-task and manage multiple priorities
• Attention to detail
• Problem-solving abilities
• Strong communication skills

Education & Experience

• High School Diploma or equivalent required
• 1-3 years of experience in warehouse operations, order processing, or logistics preferred
• Experience with inventory systems or order management systems preferred

Physical Demands

• Occasional sitting, reaching, working overhead, stooping, kneeling, crouching, or crawling
• Frequent walking