Order Fulfillment & Sales Specialist

Harrison Steel Castings Co.; Attica (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Harrison Steel Castings Co. in Indiana seeks an Order Fulfillment / Sales Specialist to manage inventory, receive and fulfill orders, and process returns while supporting the sales process with excellent customer service.

This role requires experience with order fulfillment software and strong data entry, plus proficiency in Microsoft Word, Excel, and PowerPoint. Bachelor's or AA degree is preferred; manufacturing experience is a plus.

Qualifications

• Bachelor's or AA degree preferred; manufacturing experience is a plus.
• Experience with order fulfillment software is desirable.
• Strong data entry and customer service skills required.

Responsibilities

• Review shipping availability and assign sales orders to parts.
• Keep inventory counts for requested parts and track shipments.
• Process returns and provide online customer service to customers.
• Communicate with customers and support the sales process as needed.
• Track orders via delivery software and notify Buyers of discrepancies.
• Assist with pricing and development pricing adjustments.

Skills

Order fulfillment

Data entry

Customer service

Education

Bachelor's degree or higher

Associate's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We are seeking a highly motivated individual to join our company as an Order Fulfillment / Sales Specialist. As part of our Business Development team, you manage inventory, receive and fulfill orders in an efficient manner, and process returns. Our ideal candidate has prior experience with order fulfillment software and strong data entry and customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review shipping availability page
• Assign Sales Orders to each part number available
• Assign quantities from the shipping planner
• Selling rough and finish product
• Verifying and making adjustments in MRC
• Pricing in CAT Connect
• Tracking amortized parts
• Keep inventory counts for requested parts
• Track shipping performance daily, notify Buyer of discrepancies.
• New shipments count - adjust development pricing.
• Track Harrison International shipping tons.
• Regularly track and update past due list
• Remove shipments each day on order board dashboard
• Receive and fulfill orders in a timely, efficient manner
• Track all orders via delivery software
• Note inventory levels and alert supervisors to potential issues
• Answer phone calls, process returns, and provide online customer service
• Communicates effectively with customers and supports the sales process where needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

Bachelor's degree highly preferred. Minimum of an Associate's degree (A. A.) or equivalent from an accredited college or university highly preferred. At least one year of current, relevant work- related experience preferred. Manufacturing experience preferred, but not required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Should be proficient in Microsoft Office Suite, in particular Word, Excel and PowerPoint.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Additional Information

A person's work ethic, communication abilities, and common sense are all important factors to possess on this job.