Order Records Specialist

Gemini Legal Support, Inc.; Rocklin (CA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan with company match

Employee Assistance Program

Company-paid charitable donation

Job summary

Gemini Legal, headquartered in Rocklin, California, seeks an Order Records Specialist to accurately enter requests from external customers, including law firms, on a remote basis. You will be part of the Client Support team, handling research, documentation, and timely communication in a fast-paced environment.

Requirements include a high school diploma, 35 WPM typing, strong time management, and excellent verbal and written communication.

Qualifications

• High School diploma or equivalent required.
• Typing speed of 35 words per minute with high accuracy.
• Strong time management and organizational skills.
• Excellent verbal and written communication abilities.
• Able to handle a high volume of work in a fast-paced environment.
• Self-motivated, detail-oriented and a good team player.

Responsibilities

• Enter requests from external customers, including law firms, accurately and promptly.
• Navigate between systems to conduct research and ensure standardization.
• Maintain an organized calendar and workspace, and respond to emails within 24 hours.
• Collaborate with other departments in Operations as needed.
• Follow all guidelines to maintain quality and compliance.
• Communicate clearly by phone, fax, or email to gather information.
• Support teammates and contribute to process improvements.
• Perform other duties as required.

Skills

Typing 35 WPM

Time management

Verbal & written communication

Attention to detail

Self-motivated

Teamwork

Education

High School diploma

Tools

Google Workspace

Job description

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. In addition to records services, we provide vocational counseling to injured workers, delivering comprehensive support throughout the life of a case.

Our growth is powered by our people. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. We promote from within whenever possible and invest in individuals who demonstrate commitment and potential, including those new to the industry.

Ethical. Passionate. Smart. These principles guide how we work, how we serve clients, and how we support one another.

ABOUT THE ROLE

The Order Records Specialist's purpose at Gemini is to effectively enter requests received from external customers, including law firms, timely and accurately. As a member of the Client Support team, the Order Records Specialist is a detail-oriented, driven, analytical, and communicative contributor.

• Location: Remote
• Schedule: Monday-Friday, 8:00am-5:00pm
• Compensation: $21.63 - $25.96 Per Hour

The pay range for this role is $21.63 - $25.96 Per Hour. Starting pay for new hires is typically within the lower third of the range: $21.63-$23.08 Per Hour. Exceptions may be made based on factors such as education, specialized skills, or significant relevant experience.

Requirements

RESPONSIBILITIES

• Navigate between various systems to conduct research
• Follow all active guidelines to ensure standardization
• Demonstrate exceptional analytical and problem-solving skills
• Contact appropriate entities by phone/fax/email to gather information
• Maintain an organized calendar and workspace
• Respond within 24 hours to all standard emails
• Cross-train within other departments in the Operations team as needed
• Other duties as required

WHAT YOU BRING

• Education and/or experience:
• High School diploma or equivalent required

Skills:

• Typing speed of at least 35 WPM with 90% accuracy
• Excellent time management and organizational skills
• Strong verbal and written communication skills
• Ability to handle a high volume of work and function in a fast-paced environment, on deadline
• Self-motivated and directed, with keen attention to detail

Technology:

• Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

Other:

• 6 months of experience working in an office setting
• Exceptional teamwork

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 4-6 hours/day)
• Using a phone with or without a headset for extended periods (total: 4-6 hours/day)

WHAT YOU'LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
• 401(k) plan with company match
• Employee Assistance Program and legal assistance benefit
• Company-paid annual charitable donation in your name